Wayne W. Eckerson

Performance Dashboards

Measuring, Monitoring, and Managing Your Business

• Gebundenes Buch

Produktbeschreibung

Business performance management is a hot new management discipline that delivers tremendous value when supported by information technology. Through case studies and industry research, this book shows how leading companies are using performance dashboards to execute strategy, optimize business processes, and improve performance.

Produktdetails

• Verlag: Wiley & Sons
• Seitenzahl: 301
• Englisch
• Abmessung: 235mm
• Gewicht: 568g
• ISBN-13: 9780471724179
• ISBN-10: 0471724173
• Artikelnr.: 15153424

Inhaltsangabe

Foreword.

Preface.

Acknowlegements.

PART ONE: THE LANDSCAPE FOR PERFORMANCE DASHBOARDS.

Chapter 1. What are Performance Dashboards?

Chapter 2. The Role of Business Performance Management.

Chapter 3. The Role of Business Intelligence.

Chapter 4. Assessing Your Organizational Readiness.

Chapter 5. Assessing Your Technical Readiness.

PART TWO: PERFORMANCE DASHBOARDS IN ACTION.

Chapter 6. Types of Performance Dashboards.

Chapter 7. Opertional Dashboards in Action.

Chapter 8. Tactical Dashboards in Action.

Chapter 9. Strategic Dashboards in Action.

PART THREE: CRITICAL SUCCESS FACTORS: TIPS FROM THE TRENCHES.

Chapter 10. How to Launch the Project.

Chapter 11. How to Create Effective Metrics.

Chapter 12. How To Design Effective Dashboard Screens.

Chapter 13. How to Link and Integrate Performance Dashboards.

Chapter 14. How to Align Business and IT.

Chapter 15. How to Ensure Adoption and Manage Performance.

CONCLUSION.

Appendix: Criteria for Evaluating Performance Dashboard Solutions.

Glossary.

Index.