This book is a unique collection of empirical cases which critically discuss issues in measuring performance in the leisure industry. This book was published as a special issue of Managing Leisure.
This book is a unique collection of empirical cases which critically discuss issues in measuring performance in the leisure industry. This book was published as a special issue of Managing Leisure.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Konstantinos Alexandris is an Assistant Professor in Leisure Management at Aristotelian University of Thessaloniki, Greece, and a part-time Faculty Member at the Open University, Greece. He also holds an Adjunct Faculty Member status at the University of Illinois, Department of Recreation, Sport and Tourism, USA. He conducts research in the area of service quality and consumer behavior in relation to sport and leisure services.
Inhaltsangabe
1. Performance measurement and leisure management Konstantinos Alexandris 2. A focused service quality, benefits, overall satisfaction and loyalty model for public aquatic centres Gary Howat, Gary Crilley and Richard McGrath 3. Can service quality predict spectators' behavioral intentions in professional soccer? Nicholas D. Theodorakis and Konstantinos Alexandris 4. An application of importance-performance analysis (IPA) to the management of sport centres Antonio Rial, Javial Rial, Jesus Varela and Eulogio Real 5. Utilizing importance data to identify customer segments for English public sport facilities Yi-De Liu, Peter Taylor and Simon Shibli 6. Testing the feasibility of performance indicators for play facilities in England Peter Taylor, Ashley Godfrey, Phil Back, Lynn Bennett, Pete Sinclair and Haki Kapasi 7. Work process knowledge and customer service excellence: lessons from the Scottish visitor attraction industry Shuna Marr 8. Theme park employee satisfaction and customer orientation Matt Wagenheim and Stephen Anderson 9. Employees' motivation in the luxury hotel industry: the perceived effectiveness of human-resource practices Leonidas Maroudas, Olivia Kyriakidou and Artemis Vacharis 10. A forecast of the performance of China in the Beijing Olympic Games 2008 and the underlying performance management issues Simon Shibli and Jerry Bingham
1. Performance measurement and leisure management Konstantinos Alexandris 2. A focused service quality, benefits, overall satisfaction and loyalty model for public aquatic centres Gary Howat, Gary Crilley and Richard McGrath 3. Can service quality predict spectators' behavioral intentions in professional soccer? Nicholas D. Theodorakis and Konstantinos Alexandris 4. An application of importance-performance analysis (IPA) to the management of sport centres Antonio Rial, Javial Rial, Jesus Varela and Eulogio Real 5. Utilizing importance data to identify customer segments for English public sport facilities Yi-De Liu, Peter Taylor and Simon Shibli 6. Testing the feasibility of performance indicators for play facilities in England Peter Taylor, Ashley Godfrey, Phil Back, Lynn Bennett, Pete Sinclair and Haki Kapasi 7. Work process knowledge and customer service excellence: lessons from the Scottish visitor attraction industry Shuna Marr 8. Theme park employee satisfaction and customer orientation Matt Wagenheim and Stephen Anderson 9. Employees' motivation in the luxury hotel industry: the perceived effectiveness of human-resource practices Leonidas Maroudas, Olivia Kyriakidou and Artemis Vacharis 10. A forecast of the performance of China in the Beijing Olympic Games 2008 and the underlying performance management issues Simon Shibli and Jerry Bingham
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