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Personal Performance Excellence Ray Engelman Personal Performance Excellence integrates performance management approaches into one performance model and defines implementation components including performance standards, performance plans, task instances, dashboards, and standard improvement. About the Author Ray Engelman has over twenty-five years of experience performing quality and performance management and process improvement functions at Northrop Grumman Company. His experience includes developing their division standard process, which successfully achieved ISO 9001 certification and significantly reduced their preparation costs. For his efforts, Engelman received the division's quarterly performance award. Engelman's educational achievements include two master's degrees in Government and Business Management and numerous certifications in process improvement and quality.
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