Personalising Library Services in Higher Education - Tilley, Elizabeth
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In an economic climate where cuts are becoming the norm, a boutique library service may seem a contradiction. This book unpacks the boutique model and is full of practical advice, supported by a set of case studies reflecting international practice including Australian, American and Russian and UK library services.
As students' financial commitment increases, so they demand better library services. When budget cuts and centralisation are seen as the answer to financial restraints, the provision of a personalised library service may seem extravagant, but inventive, customer-facing staff can…mehr

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Produktbeschreibung
In an economic climate where cuts are becoming the norm, a boutique library service may seem a contradiction. This book unpacks the boutique model and is full of practical advice, supported by a set of case studies reflecting international practice including Australian, American and Russian and UK library services.
As students' financial commitment increases, so they demand better library services. When budget cuts and centralisation are seen as the answer to financial restraints, the provision of a personalised library service may seem extravagant, but inventive, customer-facing staff can successfully achieve an enhanced service without increasing costs. This book uses international case studies and practical advice to show the advantages of the personalised - or boutique - library service.
Autorenporträt
Andy Priestner is Information and Library Services Manager at the Judge Business School, University of Cambridge, UK. He was Chair of the UK's Business Librarians Association 2006-2010 and regularly blogs about business librarianship and the profession in general as 'libreaction'. Elizabeth Tilley is the Faculty of English Librarian at the University of Cambridge, UK. She has been active in professional library organizations at both national and international levels, most recently for CILIP's CDG Eastern Region group. She is a Fellow of the Higher Education Academy.