As students' financial commitment increases, so they demand better library services. When budget cuts and centralisation are seen as the answer to financial restraints, the provision of a personalised library service may seem extravagant, but inventive, customer-facing staff can successfully achieve an enhanced service without increasing costs. This book uses international case studies and practical advice to show the advantages of the personalised - or boutique - library service.
As students' financial commitment increases, so they demand better library services. When budget cuts and centralisation are seen as the answer to financial restraints, the provision of a personalised library service may seem extravagant, but inventive, customer-facing staff can successfully achieve an enhanced service without increasing costs. This book uses international case studies and practical advice to show the advantages of the personalised - or boutique - library service.
Andy Priestner is Information and Library Services Manager at the Judge Business School, University of Cambridge, UK. He was Chair of the UK's Business Librarians Association 2006-2010 and regularly blogs about business librarianship and the profession in general as 'libreaction'. Elizabeth Tilley is the Faculty of English Librarian at the University of Cambridge, UK. She has been active in professional library organizations at both national and international levels, most recently for CILIP's CDG Eastern Region group. She is a Fellow of the Higher Education Academy.
Inhaltsangabe
Chapter 1 Introductionducing the Boutique Approach Andy Priestner Elizabeth Tilley; Chapter 2 Face-to-Face Value: Personalised Communication Strategies Andy Priestner; Chapter 3 Library Space and Designing for a Boutique Library Service in the USA Beatrice Pulliam; sec1 Section 1; casestudyA Students as Consultants: Skolkovo Moscow School of Management Helen Edwards; casestudyB Research Postcards at the London School of Economics Michelle Blake Nicola Wright; casestudyC Boutique at the Faculty of Education Angela Cutts; casestudyD Personal Space for Study: Meeting Real Needs Elizabeth Tilley; Chapter 4 Library Technologies for Boutique Services Tim Wales; Chapter 5 Maximising Value Enhancing Learning: Boutique Teaching and Training Chris Powis; Chapter 6 Digital Literacy Support for Researchers: The Personalised Approach Jane Secker; sec2 Section 2; casestudyE A Voice in the Wilderness: Personalised Library Services in a Virtual Environment Margaret Westbury; casestudyF Integrating Information Skills into the Curriculum: The Next Step Veronica Lawrence; casestudyG Online Outreach and Tailored Training: The English Faculty Library at Oxford University Kerry Webb; casestudyH Boutique Influences on Structures and Lifelong Learning at Australian Catholic University Tatum Mcpherson-Crowie; Chapter 7 Marketing Personalised Services Emma Thompson; Chapter 8 The Cost-Effective Service: Is Personalised Possible? Elizabeth Tilley; Chapter 9 Evaluating the Impact of the Boutique Library David Streatfield; Chapter 10 Implementing and Managing Boutique Andy Priestner Elizabeth Tilley;
Chapter 1 Introductionducing the Boutique Approach Andy Priestner Elizabeth Tilley; Chapter 2 Face-to-Face Value: Personalised Communication Strategies Andy Priestner; Chapter 3 Library Space and Designing for a Boutique Library Service in the USA Beatrice Pulliam; sec1 Section 1; casestudyA Students as Consultants: Skolkovo Moscow School of Management Helen Edwards; casestudyB Research Postcards at the London School of Economics Michelle Blake Nicola Wright; casestudyC Boutique at the Faculty of Education Angela Cutts; casestudyD Personal Space for Study: Meeting Real Needs Elizabeth Tilley; Chapter 4 Library Technologies for Boutique Services Tim Wales; Chapter 5 Maximising Value Enhancing Learning: Boutique Teaching and Training Chris Powis; Chapter 6 Digital Literacy Support for Researchers: The Personalised Approach Jane Secker; sec2 Section 2; casestudyE A Voice in the Wilderness: Personalised Library Services in a Virtual Environment Margaret Westbury; casestudyF Integrating Information Skills into the Curriculum: The Next Step Veronica Lawrence; casestudyG Online Outreach and Tailored Training: The English Faculty Library at Oxford University Kerry Webb; casestudyH Boutique Influences on Structures and Lifelong Learning at Australian Catholic University Tatum Mcpherson-Crowie; Chapter 7 Marketing Personalised Services Emma Thompson; Chapter 8 The Cost-Effective Service: Is Personalised Possible? Elizabeth Tilley; Chapter 9 Evaluating the Impact of the Boutique Library David Streatfield; Chapter 10 Implementing and Managing Boutique Andy Priestner Elizabeth Tilley;
Es gelten unsere Allgemeinen Geschäftsbedingungen: www.buecher.de/agb
Impressum
www.buecher.de ist ein Shop der buecher.de GmbH & Co. KG Bürgermeister-Wegele-Str. 12, 86167 Augsburg Amtsgericht Augsburg HRA 13309
