Kiran Mirchandani

Phone Clones

Authenticity Work in the Transnational Service Economy

• Broschiertes Buch

Produktbeschreibung

Kiran Mirchandani explores the experiences of the men and women who work in Indian call centers through one hundred interviews with workers in Bangalore, Delhi, and Pune.

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Produktdetails

• Verlag: Cornell University Press
• Seitenzahl: 192
• Erscheinungstermin: 17. April 2012
• Englisch
• Abmessung: 227mm x 154mm x 13mm
• Gewicht: 270g
• ISBN-13: 9780801477676
• ISBN-10: 0801477670
• Artikelnr.: 34746922

Autorenporträt

Kiran Mirchandani

Inhaltsangabe

Introduction: The Authentic Clone
1. Transnational Customer Service: A New Touchstone of Globalization
2. Language Training: The Making of the Deficient Worker
3. Hate Nationalism and the Outsourcing Backlash
4. Surveillance Schooling for Professional Clones
5. "Don't Take Calls, Make Contact!": Legitimizing Racist Abuse
6. Being Nowhere in the World: Synchronous Work and Gendered Time
Conclusion: Authenticity Work in the Transnational Service Economy