* NEW! Four Colour design with new art programme better illustrates current concepts and improves readability and visual appeal. * UPDATED! Expanded coverage of healthcare plans across Canada. * NEW! Coverage of Electronic Medical Records (EMR). * NEW! Evolve site including chapter review questions, review questions, videos, forms and templates, audio glossary, and more! * UPDATED! Reflects contemporary standards, technological tools, and terminology used in day-to-day modern health care practice. * NEW! New and revised learning tools - including: learning objectives, key terms, assignment boxes, tips, critical thinking boxes, and Did You Know boxes. * UPDATED! Reflects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts. * NEW! Chapter order and comprehensive Table of Contents.