Heather D Ramsay, Marie Rutherford

Plunkett's Procedures for the Medical Administrative Assistant

• Broschiertes Buch

Produktbeschreibung

Written in a clear, engaging style, Plunkett's Procedures for the Medical Administrative Assistant, 5th Edition provides instruction for all the essential office procedures required by today's medical office administrative assistants in Canada - whether they work in a medical office, a complementary care office, or in a hospital setting. It contains the most current information available in the field, and specifically reflects health care in Canada. Chapters address the diverse skills and knowledge required by a medical office administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, filing, appointment booking, physical and virtual meetings, billing (ICD-10-CA), and more. This new edition covers Electronic Medical Records (EMR), and features an eye-catching new four colour design and a new Evolve companion site with invaluable instructor and student resources. * Written in an accessible, clear, engaging, and easy to understand style. * Key terms, learning objectives, end-of-chapter assignments, and discussion questions throughout. * Examples and exercises delve deeper into topic areas. * Extensive offering of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical office environment. * Quintessentially Canadian content and viewpoint. * Continuation of the beloved Dr. Plunkett theme. * NEW! Four Colour design with new art programme better illustrates current concepts and improves readability and visual appeal. * UPDATED! Expanded coverage of healthcare plans across Canada. * NEW! Coverage of Electronic Medical Records (EMR). * NEW! Evolve site including chapter review questions, review questions, videos, forms and templates, audio glossary, and more! * UPDATED! Reflects contemporary standards, technological tools, and terminology used in day-to-day modern health care practice. * NEW! New and revised learning tools - including: learning objectives, key terms, assignment boxes, tips, critical thinking boxes, and Did You Know boxes. * UPDATED! Reflects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts. * NEW! Chapter order and comprehensive Table of Contents.

Produktdetails

• Verlag: Elsevier Health Sciences
• 5th edition
• Seitenzahl: 288
• Erscheinungstermin: 2. März 2020
• Englisch
• Abmessung: 276mm x 216mm
• Gewicht: 540g
• ISBN-13: 9781771721967
• ISBN-10: 1771721960
• Artikelnr.: 58039571

Autorenporträt

Heather D Ramsay, Bachelor of Arts (Psychology/Sociology), University of Prince Edward Island Master of Education (Distance Education), Athabasca University

Inhaltsangabe

Part 1: Introduction to the Health Care Environment
1. Your Future as a Medical Administrative Assistant 2. Health Associations
and the Law
Part 2: Tools and Procedures for the Medical Administrative Assistant
3. Reception, Booking Appointments and Clinical Responsibilities 4. Patient
Records Management 5. The Telephone and eCommunication Tools 6. Office
Correspondence: Mail, Memos, Letters, and Envelopes 7. Health Insurance
Plans 8. Financial Records 9. Managing Office Supplies 10. The Procedures
Manual 11. Meeting Organization 12. Hospital Records, Requisitions, and
Reports
Part 3: Career Development
13. Your Job Search
Appendices: ? Appendix A: Common Abbreviations Used in the Health Care
Field ? Appendix B: Laboratory Medicine ? Appendix C: Pharmacology
? Appendix D: Reference Resources