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"Postal Business in the New Economy" presents a 360 degree view of Trends, Challenges and Opportunities for Postal Business and Postal Workers in the Digital Age. The impact of new Customer Expectations and buying habits especially with e-commerce running on steroids has presented tremendous growth opportunities for Postal Operators. However in order to win in the game, Postal Operators are adapting with fast and widespread structural changes with disruptive innovations in all areas of the Postal Supply Chain. The impact of all these on the workplace and Postal Strategy has been analysed and discussed by the author through interaction with officials and research of numerous Postal Operators.