Pragmatic Variation in Service Encounter Interactions across the Spanish-Speaking World

Herausgeber: Félix-Brasdefer, J. César; Placencia, Maria Elena

• Broschiertes Buch

Produktbeschreibung

Pragmatic Variation in Service Encounter Interactions across the Spanish-Speaking World expands the study of service encounter interactions into new face-to-face and digital contexts and new (sub)varieties of Spanish. The chapters examine pragmatic variation in a range of contexts, representing ten countries and twelve (sub)varieties of Spanish. Part I explores macrosocial factors such as region, gender, age, and social class, while Part II focuses on microsocial and situational factors. Part III concludes the volume with theoretical and methodological contributions to the field. This volume will be of particular interest to advanced students and researchers of Spanish and Linguistics.

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Produktdetails

• Verlag: Routledge
• Seitenzahl: 296
• Erscheinungstermin: 31. März 2021
• Englisch
• Abmessung: 234mm x 156mm x 16mm
• Gewicht: 453g
• ISBN-13: 9780367727109
• ISBN-10: 0367727102
• Artikelnr.: 60798569

Autorenporträt

J. César Félix-Brasdefer is Professor of Linguistics and Spanish at Indiana University, USA. María Elena Placencia is Reader in Spanish Linguistics at Birkbeck, University of London, UK.

Inhaltsangabe

Introduction
Part I: Pragmatic variation according to macrosocial factors
Regional affiliation
1. Regional pragmatic variation in small shops in Mexico City, Buenos
Aires, and Seville, Spain
2. Corner-store interactions in Cartagena and Bucaramanga: A variational
pragmatics study
3. 'No, gracias amigo': Refusals of bargaining offers in e-service
encounters in Mercado Libre Ecuador and Mercado Libre Venezuela
Gender
4. Gender variation in address form selection in corner-store interactions
in a Nicaraguan community
5. Gender variation in the perception of appropriate behavior in hotel
service encounters in Spain
6. The role of gender in Mexican e-service encounters
7. Forms of address and gender in Costa Rican service encounters
Age
8. Pragmatic variation by age in women's use of post-refusal small talk
during service encounters in Rosario, Uruguay
9. Verbal humor and age in cafes and bars in Seville, Spain
Socioeconomic status
10. Socioeconomic variation and conflict in Spanish retailer-consumer
interactions on Facebook
Part II: Pragmatic variation according to microsocial and situational
factors
11. Interpersonal work in service encounters in Mercado Libre Argentina: A
comparison between buyer and vendor patterns across two market domains
12. The effects of social distance in service encounters in Puerto Rican
panaderías
Part III: Theoretical and methodological issues
13. Re-thinking pragmatic variation: The case of service encounters from a
modified variational pragmatics perspective
14. Pragmatic variation in service encounter complaints: Some
methodological issues