Todd Conklin

Pre-Accident Investigations

Better Questions - An Applied Approach to Operational Learning

• Broschiertes Buch

Produktbeschreibung

Pre-Accident Investigations: Better Questions - An Applied Approach to Operational Learning challenges safety and reliability professionals to get better answers by asking better questions. A provocative examination of human performance and safety management, the book delivers a thought-provoking discourse about how we work, and defines a new approach to operational learning.

This is not a book about traditional safety. This is a book about creating "real" safety in your organization. In order to predict incidents before they happen, an organization should first understand how their processes can result in failure. Instead of managing the outcomes, they must learn to manage and understand the processes used to create them.

Ideal for use in safety, human performance, psychology, cognitive and decision making, systems engineering, and risk assessment areas, this book equips the safety professional with the tools, steps, and models of success neededto create long-term value and change from safety programs.

Produktdetails

• Verlag: CRC Press / Taylor & Francis
• Seitenzahl: 162
• Erscheinungstermin: 27. Mai 2016
• Englisch
• Abmessung: 234mm x 156mm x 9mm
• Gewicht: 260g
• ISBN-13: 9781472486134
• ISBN-10: 1472486137
• Artikelnr.: 45236199

Autorenporträt

Todd Conklin retired as a senior advisor at Los Alamos National Laboratory, New Mexico, one of the world's foremost research and development laboratories, in the human performance and safety integration program. Dr. Conklin had worked on the program at Los Alamos National Laboratory for the past dozen years of his 25-year career. Conklin holds a PhD in organizational behavior and communication from the University of New Mexico. He speaks all over the world to executives, groups, and work teams who are interested in better understanding the relationships between the workers in the field and the organization's systems, processes, and programs.

Inhaltsangabe

Better Questions. I Hate, "You Can't Fix Stupid!". To Ask Better Questions, First Understand and Stop Blame. Access Knowledge from the Field and the Floor. Not Knowing Is Powerful. There Is Good News. Why Learning Has Not Been Our First, Best Tool. A Learning Team Case Study. Why We Do Not Learn? Learning Teams. A Phased Approach to Learning Teams. When to Learn? Let It Marinate: Build in Time to Think. Change Happens! Shout from the Rooftop. A Learning Team Case Study. Conclusion: This Book Ends and Your Work Begins.

---

A story of failure. Why think about failure at all? Case study: the
Titanic: a story to help you rethink how you think about failure. Change
the way your organization reacts to failure . Pre-accident investigation
tool. Case study: aviation accidents are the unexpected combination of
normal aviation variability. Workers don't cause failure, workers trigger
failure. Change is better when you manage change - and change needs to be
managed. Case study: nine senior managers: a million different opinions on
how to handle a problem...and nobody willing to change. Thinking about
where failure will happen. Case study: a crashing limb: thinking about
where failure will happen. Fundamentals training: introducing the 'new
view' to your old crew. Case study: how to win friends and influence
workers. Starting the journey - the first steps. The four things that
matter. Conclusion. Basic reading list for human performance.

Rezensionen

"In his forward to the book, Professor Sidney Dekker says that questions such as "What rule was broken?" or "What should the consequences be?" are no longer good questions because they are short-sighted and elicit short-sighted answers. Ask better questions and you get the kind of answers that will actually help show the way forward. In this he echoes the aims of this thoroughly entertaining and thought provoking book."
-The RoSPA OS&H Journal, October 2016 Issue