Predictive Dialing Fundamentals - Szlam, Aleksander; Thatcher, Ken
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Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer, For anyone analyzing, recommending and deploying predictive dialers in outbound call centers, this book explains how they work, how to get the maximum benefit from them in automating telemarketing, customer service and collection calls.

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Produktbeschreibung
Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer, For anyone analyzing, recommending and deploying predictive dialers in outbound call centers, this book explains how they work, how to get the maximum benefit from them in automating telemarketing, customer service and collection calls.
Autorenporträt
Aleksander Szlam , the founder, chairman and CEO of Melita International Corporation, has been a driving force behind establishing call center standards and solutions based on innovative technologies and human factors. Ken Thatcher is senior vice president, Professional Services, Melita International Corporation. He is a computer industry veteran with more than 40 years experience.