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The book contains: Concept of Meaning of communication, features, importance, patterns, techniques of communication - formal/ informal, verbal/ written, downward & upward. Barriers of communication, Essential of communication, 7 C's of communication, Factors affecting process of communication. Transmission of ideas, facts & figures from one person to another, elements of communication process (message, sender, encoding, channel, receiver, decoding, acting & feedback). Intro-personal communication, interpersonal communication, group communication (public, crowd, small group), mass communication, non-verbal communication, body language. Planning and conducting interviews, selection interviews, reprimand interviews, clinical & psychological interviews, grievance interview, exit interviews, preparation with reference to welcome, introduction and thanks.