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This single, comprehensive resource responds to the high demand for specialitsts to be able to provide advice to users, as well as day-to-day administration, maintenance, and support of computer systems and networks. Readers will learn how to discover customer needs and then use that information to identify, interpret, and evaluate system and network requirements.

Produktbeschreibung
This single, comprehensive resource responds to the high demand for specialitsts to be able to provide advice to users, as well as day-to-day administration, maintenance, and support of computer systems and networks. Readers will learn how to discover customer needs and then use that information to identify, interpret, and evaluate system and network requirements.
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Autorenporträt
MARK BURGESS is associate professor at Oslo University College, Norway, and a member of SAGE, USENIX and the IEEE. He is an internationally respected scientist both in Computer Science and the Theoretical Physics and has won various prizes for his work on Computer Immunology and GNU cfengine. He was recently awarded The SAGE 2003 Professional Contribution Award, "For groundbreaking work in systems administration theory and individual contributions to the field".