High Quality Content by WIKIPEDIA articles! Process management is the ensemble of activities of planning and monitoring the performance of a process. Especially in the sense of business process, often confused with reengineering. Sometimes, process management includes reengineering or reengineering includes process management. Process management is the application of knowledge, skills, tools, techniques and systems to define, visualize, measure, control, report and improve processes with the goal to meet customer requirements profitably. It can be differentiated from program management in that program management is concerned with managing a group of inter-dependent projects. But from another view point, process management includes program management.