A must-read if you are involved with a reengineering effort or are considering one. This guidebook's practical and applicable approach makes it the perfect hands-on tool as you redesign and re-create your targeted processes.
A must-read if you are involved with a reengineering effort or are considering one. This guidebook's practical and applicable approach makes it the perfect hands-on tool as you redesign and re-create your targeted processes.
RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.
Inhaltsangabe
Introduction 1 Why Read This Guidebook? Who Should Read This Guidebook? When And How To Use It What Is Process Reengineering? 5 Continuous Process Improvement Versus Process Reengineering Deciding Which Approach To Use Core Elements Of Process Reengineering Applying A Process-Reengineering(TM) Model 15 The Process-Reengineering Model Selecting A Process Reengineering Team A Case Example: Shore Up, Inc. Phase One: Plan Your Reengineering Effort Determine ``New'' Process Requirements 25 What Do Your Customers Want? What Is The Marketplace Providing? What Are Your Operating Requirements? Uncover ``Breakthrough'' Opportunities 37 Analyze ``As Is'' Capability Envision Desired State Identify Process Performance ``Gaps'' Phase Two: Design Your Reengineered Process Map The ``Ideal'' Process 51 Complete Preliminary Work Set New Goals And Establish New Measures Create A New Process Flow Chart Redefine Process Support Requirements 61 What Will You Require Of the People In Your Organization? What Technology/Support Tools Will You Require? What Financial Support Does Your Reengineered Process Require? Develop Change Management Plan 73 Consider Organizational Impact Design Your Change Management Plan Phase Three: Implement Your Reengineered Process 87 Implement On ``Trial-Run'' Basis Standardize The Reengineered Process Evaluate Process Performance On An Ongoing Basis Summary 97 Appendix: Reproducible Forms And Worksheets 99
Introduction 1 Why Read This Guidebook? Who Should Read This Guidebook? When And How To Use It What Is Process Reengineering? 5 Continuous Process Improvement Versus Process Reengineering Deciding Which Approach To Use Core Elements Of Process Reengineering Applying A Process-Reengineering(TM) Model 15 The Process-Reengineering Model Selecting A Process Reengineering Team A Case Example: Shore Up, Inc. Phase One: Plan Your Reengineering Effort Determine ``New'' Process Requirements 25 What Do Your Customers Want? What Is The Marketplace Providing? What Are Your Operating Requirements? Uncover ``Breakthrough'' Opportunities 37 Analyze ``As Is'' Capability Envision Desired State Identify Process Performance ``Gaps'' Phase Two: Design Your Reengineered Process Map The ``Ideal'' Process 51 Complete Preliminary Work Set New Goals And Establish New Measures Create A New Process Flow Chart Redefine Process Support Requirements 61 What Will You Require Of the People In Your Organization? What Technology/Support Tools Will You Require? What Financial Support Does Your Reengineered Process Require? Develop Change Management Plan 73 Consider Organizational Impact Design Your Change Management Plan Phase Three: Implement Your Reengineered Process 87 Implement On ``Trial-Run'' Basis Standardize The Reengineered Process Evaluate Process Performance On An Ongoing Basis Summary 97 Appendix: Reproducible Forms And Worksheets 99
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