Management of a housekeeping operation entails scheduling staff, deliveries, services and maintenance, budget analysis, cost-controls and compliance with regulations. A well-run housekeeping department is integral to the success of any lodging operation.
This revision of a well-regarded introductory textbook includes expanded coverage of leadership and training issues, providing a number of case studies, and presenting additional reference material through a support website confirming its usefulness as a management text.
AUS DEM INHALT:
Preface.
Acknowledgments.
PART ONE: THE HOUSEKEEPING PROFESSION AND THE PRINCIPLES OF MANAGEMENT.
1. The Executive Housekeeper and Scientific Management.
PART TWO: PLANNING, ORGANIZING, AND STAFFING THE NEW ORGANIZATION.
2. Conceptual Planning.
3. Planning to Schedule Workers: A Major Advantage of Housekeeper Team Staffing.
4. Material Planning: Administration of Equipment and Supplies.
5. Material Planning: Floors, Walls, and Windows.
6. Material Planning: Supplies and Equipment.
7. Material Planning: Bedding, Linens, and Uniforms.
8. Staffing for Housekeeping Operations.
9. Operational Planning.
PART THREE: DIRECTING AND CONTROLLING ONGOING HOUSEKEEPING OPERATIONS.
10. The Hotel Housekeeping Daily Routine of Department Management.
11. Hotel Housekeeping Subroutines.
PART FOUR: SPECIAL TOPICS: SWIMMING POOL OPERATIONS AND MANAGEMENT, HOUSEKEEPING IN OTHER VENUES, SAFEGURDING OF ASSETS, IN-HOUSE LAUNDRIES, AND THE FULL CIRCLE OF MANAGEMENT.
12. Swimming Pool Operations and Management.
13. Housekeeping in Othr Venues.
14. The Safeguarding of Assets: Concerns for Safety and Security in Housekeeping Operations.
15. Laundry: Towards an Understanding of Basic Engineering and Operational Considerations.
16. The Full Circle of Management.
Appendices. A-I.
Glossary.
Index.
This revision of a well-regarded introductory textbook includes expanded coverage of leadership and training issues, providing a number of case studies, and presenting additional reference material through a support website confirming its usefulness as a management text.
AUS DEM INHALT:
Preface.
Acknowledgments.
PART ONE: THE HOUSEKEEPING PROFESSION AND THE PRINCIPLES OF MANAGEMENT.
1. The Executive Housekeeper and Scientific Management.
PART TWO: PLANNING, ORGANIZING, AND STAFFING THE NEW ORGANIZATION.
2. Conceptual Planning.
3. Planning to Schedule Workers: A Major Advantage of Housekeeper Team Staffing.
4. Material Planning: Administration of Equipment and Supplies.
5. Material Planning: Floors, Walls, and Windows.
6. Material Planning: Supplies and Equipment.
7. Material Planning: Bedding, Linens, and Uniforms.
8. Staffing for Housekeeping Operations.
9. Operational Planning.
PART THREE: DIRECTING AND CONTROLLING ONGOING HOUSEKEEPING OPERATIONS.
10. The Hotel Housekeeping Daily Routine of Department Management.
11. Hotel Housekeeping Subroutines.
PART FOUR: SPECIAL TOPICS: SWIMMING POOL OPERATIONS AND MANAGEMENT, HOUSEKEEPING IN OTHER VENUES, SAFEGURDING OF ASSETS, IN-HOUSE LAUNDRIES, AND THE FULL CIRCLE OF MANAGEMENT.
12. Swimming Pool Operations and Management.
13. Housekeeping in Othr Venues.
14. The Safeguarding of Assets: Concerns for Safety and Security in Housekeeping Operations.
15. Laundry: Towards an Understanding of Basic Engineering and Operational Considerations.
16. The Full Circle of Management.
Appendices. A-I.
Glossary.
Index.