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Now in its fifth edition, Professional Management of Housekeeping Operations is the essential practical introduction to the field, a complete course ranging from key principles of management to budgeting, from staff scheduling to cleaning. With expanded attention to leadership and training, budgeting and cost control, and the increasingly vital responsibility for environmentally safe cleaning, the latest edition of this industry standard also includes new case studies that help readers grasp concepts in a real-world setting.
Instructor's Manual, Test Bank in both Word and Respondus formats, Photographs from the text, and PowerPoint Slides are available for download at www.wiley.com/college.
Table of contents:
Preface.
PART I: THE HOUSEKEEPING PROFESSION AND THE PRINCIPLES OF MANAGEMENT.
1. The Executive Housekeeper and Scientific Management.
PART II: PLANNING ORGANIZING AND STAFFING THE NEW ORGANIZATION.
2. Planning to Schedule Workers: A Major Advantage of Housekeeper Team Staffing.
3. Material Planning: Administration of Equipment and Supplies.
4. Material Planning: Floors, Walls, and Windows.
5. Material Planning: Supplies and Equipment.
6. Material Planning: Bedding, Linens, and Uniforms.
7. Staffing for Housekeeping Operations.
8. Operational Planning.
PART III: DIRECTING AND CONTROLLING ONGOING HOUSEKEEPING OPERATIONS.
9. The Hotel Housekeeping Daily Routine Management.
10. Hotel Housekeeping Subroutines.
PART IV: SPECIAL TOPICS: SWIMMING POOL OPERATIONS AND MANAGEMENT, HOUSEKEEPING IN OTHER VENUES, SAFEGUARDING OF ASSETS, IN-HOUSE LAUNDRIES, AND THE FULL CIRCLE OF MANAGEMENT.
11. Swimming Pool Operations and Management.
12. Housekeeping in Other Venues.
13. The Safeguarding of Assets: Concerns for Safety.
14. Security in Housekeeping Operations.
15. The Laundry: Toward and Understanding of Basic Engineering and Operational Considerations.
16. The Full Circle of Management.
Appendix A: Job Descriptions.
Appendix B: Hotel Employee Handbook.
Appendix C: Bally's Casino Resort Housekeeping Department Rules and Regulations.
Appendix D: Ozone in the Laundry.
Appendix E: What If (Publication).
Appendix F: Excerpts from InterContinental Hotels Group Loss Prevention Manual.
Appendix G: The Personal Plan.
Appendix H: Microfiber Technology.
Appendix I: Pro-Team Articles.
Appendix J: National Trade Publications Articles.
Glossary.
Index.
Instructor's Manual, Test Bank in both Word and Respondus formats, Photographs from the text, and PowerPoint Slides are available for download at www.wiley.com/college.
Table of contents:
Preface.
PART I: THE HOUSEKEEPING PROFESSION AND THE PRINCIPLES OF MANAGEMENT.
1. The Executive Housekeeper and Scientific Management.
PART II: PLANNING ORGANIZING AND STAFFING THE NEW ORGANIZATION.
2. Planning to Schedule Workers: A Major Advantage of Housekeeper Team Staffing.
3. Material Planning: Administration of Equipment and Supplies.
4. Material Planning: Floors, Walls, and Windows.
5. Material Planning: Supplies and Equipment.
6. Material Planning: Bedding, Linens, and Uniforms.
7. Staffing for Housekeeping Operations.
8. Operational Planning.
PART III: DIRECTING AND CONTROLLING ONGOING HOUSEKEEPING OPERATIONS.
9. The Hotel Housekeeping Daily Routine Management.
10. Hotel Housekeeping Subroutines.
PART IV: SPECIAL TOPICS: SWIMMING POOL OPERATIONS AND MANAGEMENT, HOUSEKEEPING IN OTHER VENUES, SAFEGUARDING OF ASSETS, IN-HOUSE LAUNDRIES, AND THE FULL CIRCLE OF MANAGEMENT.
11. Swimming Pool Operations and Management.
12. Housekeeping in Other Venues.
13. The Safeguarding of Assets: Concerns for Safety.
14. Security in Housekeeping Operations.
15. The Laundry: Toward and Understanding of Basic Engineering and Operational Considerations.
16. The Full Circle of Management.
Appendix A: Job Descriptions.
Appendix B: Hotel Employee Handbook.
Appendix C: Bally's Casino Resort Housekeeping Department Rules and Regulations.
Appendix D: Ozone in the Laundry.
Appendix E: What If (Publication).
Appendix F: Excerpts from InterContinental Hotels Group Loss Prevention Manual.
Appendix G: The Personal Plan.
Appendix H: Microfiber Technology.
Appendix I: Pro-Team Articles.
Appendix J: National Trade Publications Articles.
Glossary.
Index.