Providing Reference Services - Gottfried, John; Pennavaria, Katherine
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Providing Reference Services: A Practical Guide for Librarians was written for the working librarian. Topics covered include: Reference services Reference resources and tutorials  Organizing and providing services  Staffing and performance management Forming helpful partnerships Future of reference

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Produktbeschreibung
Providing Reference Services: A Practical Guide for Librarians was written for the working librarian. Topics covered include: Reference services Reference resources and tutorials  Organizing and providing services  Staffing and performance management Forming helpful partnerships Future of reference
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Autorenporträt
John Gottfried is a faculty librarian and associate professor at Western Kentucky University. He is the Reference Services Coordinator and Business Librarian for WKU Libraries. Katherine Pennavaria is a faculty librarian and professor at Western Kentucky University. She is the Coordinator of the Visual & Performing Arts Library (VPAL) for WKU Libraries.