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The object of study, in this case, will be focused on understanding the technology and the relationship with society, which was projected by CONPES document in 2019 that opens the way to face the reality in a country where technology does not reach every corner and the waiting time to advance a procedure is too high compared to our neighbors, and therefore it is valid to ask how to use AI, as an aid tool, to reduce the waiting time in the daily procedures of citizens, especially in the District Secretary of Mobility? As a thesis, it is outlined that there is an anti-formalist reading, which makes visible a conflict of interests between the administration and the administered. The above to conclude that with the help of artificial intelligence in turn with algorithms we can speed up the procedures to people who are worn out in terms of time with automated tools.