YOUR GUIDE TO PROJECT MANAGEMENT SUCCESS IN THE PUBLIC SECTOR There may be no simple formula for success in public-sector projects, but Public-Sector Project Management delivers the next best thing: a complete set of skill-building strategies that puts success well within your reach. Building on industry standards and best practices as well as almost thirty years of public-sector experience, this definitive sourcebook clearly explains how to manage projects in the public sector and navigate their many challenges. Here is where you'll find all the tools to accomplish your goals for any…mehr
YOUR GUIDE TO PROJECT MANAGEMENT SUCCESS IN THE PUBLIC SECTOR There may be no simple formula for success in public-sector projects, but Public-Sector Project Management delivers the next best thing: a complete set of skill-building strategies that puts success well within your reach. Building on industry standards and best practices as well as almost thirty years of public-sector experience, this definitive sourcebook clearly explains how to manage projects in the public sector and navigate their many challenges. Here is where you'll find all the tools to accomplish your goals for any public-sector project, whether you are overseeing military and security operations, the construction of public infrastructure, improving agency processes, deploying new systems or public programs, or any other public initiative. The book describes both the obstacles and basic processes of public-sector project management and examines the differences between public-sector and private-sector projects, including the management of the wide array of public-sector stakeholders. Public-Sector Project Management is your comprehensive professional template for making a positive contribution to your agency or organization. Inside, you'll find: * Expert guidance consistent with project management best practices * In-depth coverage of public-sector constraints, including purchasing systems, legal mandates, political and media oversight, and complex rules and processes * Specific strategies to enhance the management capability of public-sector managers and private-sector project managers working under government contracts * Emphasis on the role of planning in managing customer, manager, and project team expectations, and coping with the overlapping systems of constraints that impede public-sector projects * Techniques for managing contractors and vendors * Tools for managing the complexity inherent in most public-sector projects * Insightful case studies of notable and historic public-sector projects; chapter-ending discussion questions and exercises; numerous tables and figures; and key terms in the glossaryHinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
DAVID W. WIRICK, PMP, CMA, is a Visiting Scholar, John Glenn School of Public Affairs, Ohio State University, and is Principal at Kreider-Wirick, LLC.
Inhaltsangabe
Preface xi Objectives xii Outline of the Book xiv The Great Pyramid of Giza xvii 1 The Challenges of Public-Sector Project Management and the Coming Storm 1 The Distinguishing Characteristics of the Public Sector 1 The Challenges of Public-Sector Project Management 8 The Coming Storm 9 New Tools for Public-Sector Managers in the New Economy 12 Discussion Questions 13 Exercise 14 Project Apollo 14 2 The Foundations of Public-Sector Project Management 17 The Problem with Projects 17 Why Do Public-Sector Projects Fail? 18 The Good News about Projects and Project Management Standards 19 The Value of Project Management to a Public-Sector Organization 21 The Downside of Project Management 23 The Critical Success Factors for Public-Sector Projects 24 Project Management Maturity Models in the Public Sector 25 Scaling Project Management Methods 26 The Use of Software for Project Management 28 Discussion Questions 29 Exercises 29 The Creation of The Peace Corps 29 3 The Framework for Managing Public-Sector Projects 31 The Project Management Framework for Public Projects 31 Grouping Projects for Better Management 32 Breaking Projects into Components 33 Project Process Groups 36 Project Management Knowledge Areas 42 The Triple-Constraint Model 42 Project Processes 43 Applying Project Functions and Processes for Public-Sector Projects 47 The Necessary Skills for Public-Sector Project Managers 52 Discussion Questions 53 Exercises 53 The Marshall Plan 54 4 Project Integration 57 Public-Sector Project Integration: Wrestling with the Octopus 57 Overview of the Necessary Functions for Public-Sector Project Integration 59 Best Practices for Public-Sector Project Integration 70 Discussion Questions 70 Exercises 71 Electing a Candidate 71 5 Managing Project Scope 73 Project Scope Management 73 The Challenges of Scope Management for Public-Sector Projects 74 The Two Roles of Project Scope 77 The Required Functions for Public-Sector Project Scope Management 78 Best Practices for Managing Public-Sector Project Scope 85 Discussion Questions 86 Exercises 86 Projects for Improving Public-Sector Processes 87 6 Managing Project Time 89 The Challenges of Project Time Management in the Public Sector 89 The Required Functions for Public-Sector Project Time Management 90 Best Practices in Public-Sector Project Time Management 103 Discussion Questions 104 Exercises 104 The FBI's VCF Project 105 7 Managing Project Cost 107 The Challenges of Public-Sector Cost Management 107 Project Selection and Prioritization 109 Required Functions for Managing Public-Sector Project Costs 111 Earned-Value Management of Public-Sector Projects 121 Best Practices in Public-Sector Project Cost Management 123 Discussion Questions 123 Exercises 124 Turning on the Lights in the Country 125 8 Managing Project Quality 127 The Basics of Project Quality Management 127 The Challenges of Public-Sector Project Quality Management 128 The Functions Required for Public-Sector Project Quality Management 129 Lean Government as a Tool for Quality Improvement 132 Managing Project Requirements 134 Best Practices in the Management of Quality in Public-Sector Projects 139 Discussion Questions 139 Exercises 140 The Allied D-Day Invasion of June 1944 140 9 Managing Project Human Resources 143 The Challenges of Human Resource Management in Public-Sector Projects 143 The Required Functions for Public-Sector Human Resource Project Management 144 Strategies for Managing Human Resources in Public-Sector Projects 152 Public-Sector Leadership 153 Best Practices for Human Resource Management in Public-Sector Projects 154 Discussion Questions 155 Exercises 156 Rebuilding Greensburg ''Green'' 157 10 Managing Project Communications 159 The Challenges of Project Communications in Public-Sector Projects 160 The Functions Required for Public-Sector Project Communications Management 162 Best Practices in Public-Sector Project Communications Management 172 Discussion Questions 172 Exercises 173 The Manhattan Project 173 11 Managing Project Risk 175 The Challenges of Managing Risks in Public-Sector Projects 175 The Required Functions for Public-Sector Project Risk Management 178 Best Practices for Public-Sector Project Risk Management 193 Discussion Questions 194 Exercises 195 Closing Willowbrook 195 12 Managing Project Procurement and Vendors 197 The Necessary Functions of Public-Sector Project Procurement Management 198 The New Demands on Managers and New Tools for Managers 211 The Differences Among Activities, Outputs, and Outcomes 212 The Challenges of Outcome Management for Contractors and Vendors 215 Performance Management 216 Managing the Cultural Changes Necessary for Successfully Managing Vendors 217 The Legal Framework for Outsourcing Project Products and Services to Vendors 218 Managing Changes and Expectations in the Vendor Relationship 224 Best Practices for Public-Sector Project Procurement Management 225 Discussion Questions 226 Exercises 227 The Construction and Reconstruction of the Panama Canal 228 13 Managing Complexity and Chaos in Public-Sector Projects 231 The Role of Complexity and Chaos in Public-Sector Projects 231 Modern Insights into Chaos, Complexity, and Turbulence 232 The Challenges of Chaos and Complexity for Projects and the Recognition of the Limits of Certainty 234 Factors Creating Complexity in the Project Environment 239 Three Supplementary Methods for Managing Chaos and Complexity in Projects 240 Concluding Comments on Chaos and Complexity in Projects 248 Discussion Questions 249 Exercises 250 Glossary 251 Index 267
Preface xi Objectives xii Outline of the Book xiv The Great Pyramid of Giza xvii 1 The Challenges of Public-Sector Project Management and the Coming Storm 1 The Distinguishing Characteristics of the Public Sector 1 The Challenges of Public-Sector Project Management 8 The Coming Storm 9 New Tools for Public-Sector Managers in the New Economy 12 Discussion Questions 13 Exercise 14 Project Apollo 14 2 The Foundations of Public-Sector Project Management 17 The Problem with Projects 17 Why Do Public-Sector Projects Fail? 18 The Good News about Projects and Project Management Standards 19 The Value of Project Management to a Public-Sector Organization 21 The Downside of Project Management 23 The Critical Success Factors for Public-Sector Projects 24 Project Management Maturity Models in the Public Sector 25 Scaling Project Management Methods 26 The Use of Software for Project Management 28 Discussion Questions 29 Exercises 29 The Creation of The Peace Corps 29 3 The Framework for Managing Public-Sector Projects 31 The Project Management Framework for Public Projects 31 Grouping Projects for Better Management 32 Breaking Projects into Components 33 Project Process Groups 36 Project Management Knowledge Areas 42 The Triple-Constraint Model 42 Project Processes 43 Applying Project Functions and Processes for Public-Sector Projects 47 The Necessary Skills for Public-Sector Project Managers 52 Discussion Questions 53 Exercises 53 The Marshall Plan 54 4 Project Integration 57 Public-Sector Project Integration: Wrestling with the Octopus 57 Overview of the Necessary Functions for Public-Sector Project Integration 59 Best Practices for Public-Sector Project Integration 70 Discussion Questions 70 Exercises 71 Electing a Candidate 71 5 Managing Project Scope 73 Project Scope Management 73 The Challenges of Scope Management for Public-Sector Projects 74 The Two Roles of Project Scope 77 The Required Functions for Public-Sector Project Scope Management 78 Best Practices for Managing Public-Sector Project Scope 85 Discussion Questions 86 Exercises 86 Projects for Improving Public-Sector Processes 87 6 Managing Project Time 89 The Challenges of Project Time Management in the Public Sector 89 The Required Functions for Public-Sector Project Time Management 90 Best Practices in Public-Sector Project Time Management 103 Discussion Questions 104 Exercises 104 The FBI's VCF Project 105 7 Managing Project Cost 107 The Challenges of Public-Sector Cost Management 107 Project Selection and Prioritization 109 Required Functions for Managing Public-Sector Project Costs 111 Earned-Value Management of Public-Sector Projects 121 Best Practices in Public-Sector Project Cost Management 123 Discussion Questions 123 Exercises 124 Turning on the Lights in the Country 125 8 Managing Project Quality 127 The Basics of Project Quality Management 127 The Challenges of Public-Sector Project Quality Management 128 The Functions Required for Public-Sector Project Quality Management 129 Lean Government as a Tool for Quality Improvement 132 Managing Project Requirements 134 Best Practices in the Management of Quality in Public-Sector Projects 139 Discussion Questions 139 Exercises 140 The Allied D-Day Invasion of June 1944 140 9 Managing Project Human Resources 143 The Challenges of Human Resource Management in Public-Sector Projects 143 The Required Functions for Public-Sector Human Resource Project Management 144 Strategies for Managing Human Resources in Public-Sector Projects 152 Public-Sector Leadership 153 Best Practices for Human Resource Management in Public-Sector Projects 154 Discussion Questions 155 Exercises 156 Rebuilding Greensburg ''Green'' 157 10 Managing Project Communications 159 The Challenges of Project Communications in Public-Sector Projects 160 The Functions Required for Public-Sector Project Communications Management 162 Best Practices in Public-Sector Project Communications Management 172 Discussion Questions 172 Exercises 173 The Manhattan Project 173 11 Managing Project Risk 175 The Challenges of Managing Risks in Public-Sector Projects 175 The Required Functions for Public-Sector Project Risk Management 178 Best Practices for Public-Sector Project Risk Management 193 Discussion Questions 194 Exercises 195 Closing Willowbrook 195 12 Managing Project Procurement and Vendors 197 The Necessary Functions of Public-Sector Project Procurement Management 198 The New Demands on Managers and New Tools for Managers 211 The Differences Among Activities, Outputs, and Outcomes 212 The Challenges of Outcome Management for Contractors and Vendors 215 Performance Management 216 Managing the Cultural Changes Necessary for Successfully Managing Vendors 217 The Legal Framework for Outsourcing Project Products and Services to Vendors 218 Managing Changes and Expectations in the Vendor Relationship 224 Best Practices for Public-Sector Project Procurement Management 225 Discussion Questions 226 Exercises 227 The Construction and Reconstruction of the Panama Canal 228 13 Managing Complexity and Chaos in Public-Sector Projects 231 The Role of Complexity and Chaos in Public-Sector Projects 231 Modern Insights into Chaos, Complexity, and Turbulence 232 The Challenges of Chaos and Complexity for Projects and the Recognition of the Limits of Certainty 234 Factors Creating Complexity in the Project Environment 239 Three Supplementary Methods for Managing Chaos and Complexity in Projects 240 Concluding Comments on Chaos and Complexity in Projects 248 Discussion Questions 249 Exercises 250 Glossary 251 Index 267
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