Kirsty Strokosch

Public Service Management and Asylum

Co-production, Inclusion and Citizenship

• Gebundenes Buch

Produktbeschreibung

Public Service Management and Asylum: Co-production, Inclusion and Citizenship offers a comprehensive exploration of co-production from the public administration and service management perspectives.

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Produktdetails

• Verlag: Routledge
• Seitenzahl: 234
• Erscheinungstermin: 17. Juni 2019
• Englisch
• Abmessung: 235mm x 157mm x 17mm
• Gewicht: 498g
• ISBN-13: 9781138333147
• ISBN-10: 113833314X
• Artikelnr.: 57017270

Autorenporträt

Kirsty Strokosch is a Post-Doctorate Research Fellow in the Centre for Service Excellence (CenSE) at the University of Edinburgh.

Inhaltsangabe

Contents
List of Figures
List of Tables
Acknowledgements
Chapter 1 Introduction
Abstract
The co-production of public services
Evolution of the concept of co-production
Co-production between organisations
Moving forward: developing an integrated approach to co-production
Book structure
References
PART ONE DIFFERENTIATING CO-PRODUCTION
Chapter 2 The co-production of public services: the public administration
perspective
Abstract
Introduction
The rationale for the co-production of public services
The evolution of co-production from a public administration perspective
The influence of the New Public Management on co-production
Who is the co-producer: clients, consumers and citizens
Summary: co-production from a public service management perspective
References
Chapter 3 Co-production and the service management theory
Abstract
Introduction
Understanding services: inseparability, intangibility and co-production
Building the concept of co-production from the service management
perspective
Product-dominant logic vs service-dominant logic
Managing the service relationship
Summary: co-production from the service management perspective
References
Chapter 4 Co-production: an integrated perspective
Abstract
Introduction
An integrated perspective on co-production
Limitations of the integrated model
Summary: an integrated model of individual modes of co-production
References
Chapter 5 Co-Production through inter-organisational relationships
Abstract
Introduction
Moving from intra-organisational to inter-organisational relationships
The third sector: mediator and co-producer
Differentiating inter-organisational relationships: co-management and
co-governance
Co-production by service users and organisations
Summary: understanding inter-organisational relationships
References
PART TWO CASE STUDY RESEARCH: ASYLUM SEEKERS AND SOCIAL WELFARE SERVICES IN
GLASGOW
Chapter 6 Asylum seekers in Scotland: marginalised non-citizens
Abstract
Introduction
The UK context: the impact of exclusionary policies
The Scottish context: dispersal, public services and social inclusion
Citizenship, rights and asylum
Role of the third sector in asylum seeker context
Empirical research design
Summary: asylum, support and rights
References
Chapter 7 Understanding co-production: an empirical case study of asylum
seekers living in Glasgow
Abstract
Introduction
Asylum in Scotland: integration, public services and non-citizens
Co-production and asylum seeker public service users
Summary: asylum seekers and social welfare services in Scotland
References
Chapter 8 Understanding organisational modes of co-production through the
empirical case of asylum seekers in Glasgow
Abstract
Introduction
The importance of the third sector
Inter-organisational relationships: co-management and co-governance
Summary: inter-organisational relationships
References
PART THREE CO-PRODUCTION IN A COMPLEX SERVICE SYSTEM: SOCIAL INCLUSION AND
CITIZENSHIP
Chapter 9 Co-production in a complex public service system: the
implications for social inclusion and citizenship
Abstract
Introduction
Asylum seekers' social welfare services and co-production
Co-production in a complex public service system
Fostering social inclusion and integration through co-production
Are asylum seekers 'acting like citizens'?
Summary: co-production, social inclusion and citizenship
References
Chapter 10 Conclusions
Abstract
Introduction
An integrated perspective on co-production
Co-production, citizenship and social inclusion
Implications for public service management
References
Index