Hans-Liudger Dienel

Public Transport and its Users

The Passenger's Perspective in Planning and Customer Care
Herausgeber: Schiefelbusch, Martin

• Broschiertes Buch

Produktbeschreibung

This book is one of the first to examine strategies for the representation of user interests in public transport from a variety of perspectives. The authors review approaches to integrating the passengers' views in the planning process and to protecting their interests in operations and customer care across a range of European countries. From this they draw important conclusions and highlight examples of good practice.

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Produktdetails

• Verlag: Taylor & Francis Ltd (Sales)
• Seitenzahl: 330
• Erscheinungstermin: 9. September 2016
• Englisch
• Abmessung: 234mm x 156mm x 18mm
• Gewicht: 467g
• ISBN-13: 9781138273580
• ISBN-10: 1138273589
• Artikelnr.: 57040196

Autorenporträt

Dr Martin Schiefelbusch is Area Manager for Mobility Research at the nexus Institute for Cooperation Management and Interdisciplinary Research, Germany and Dr Hans-Liudger Dienel is Managing Director at the nexus Institute for Cooperation Management and Interdisciplinary Research, Germany

Inhaltsangabe

Contents: Preface
Introduction, Hans-Liudger Dienel
Passenger interests in public transport
Consumer protection in public transport
Customer perspective in quality management
User participation in public transport
Planning public transport, customer representation and passenger rights in Europe
The future of passengers' rights and passenger participation
Bibliography
Index.