This book considers the associated concepts of quality and operations and places customers at the heart of a quality business operation. It explains how organisations that are focused on delivering quality products and services continuously improve the design, planning and control of their operational processes so that they meet the developing needs of their customer.
This book considers the associated concepts of quality and operations and places customers at the heart of a quality business operation. It explains how organisations that are focused on delivering quality products and services continuously improve the design, planning and control of their operational processes so that they meet the developing needs of their customer.
John Corrigan, Frederick M. Denny, Carlos M. N. Eire, Martin S. Jaffee
Inhaltsangabe
Introduction Managing quality operations Chapter 1 The language of quality Chapter 2 Improvement Chapter 3 Operations management Chapter 4 Techniques for planning and control Chapter 5 Quality in health, safety and environment
Introduction Managing quality operations Chapter 1 The language of quality Chapter 2 Improvement Chapter 3 Operations management Chapter 4 Techniques for planning and control Chapter 5 Quality in health, safety and environment
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