Nahilce Bhamel Alomá, Reynaldo Manuel Tarragó Ayra

Quality Cost Evaluation for Telecommunications Companies

Quality Costs for Telecommunications Companies

• Broschiertes Buch

Produktbeschreibung

The results obtained in the research carried out in the ETECSA Santiago de Cuba Territorial Division, entitled "Procedure for the calculation and analysis of the quality cost in the ETECSA Santiago de Cuba Territorial Division", aims to design a procedure for the calculation and analysis of quality costs in the ETECSA Santiago de Cuba Territorial Division that contributes to evaluating its Quality Management system. This research sets out in detail the theoretical and methodological aspects that support the proposed procedure from a scientific point of view. An adequate diagnosis of the unit under study is used to identify the existing limitations in the control of quality costs, which revealed the urgent need to know them, due to their relevance in decision making taking into account the particularities of a telecommunications services company. The procedure was made up of integrated stages and steps, based on the PHVA methodology and the 8D methodology for the calculation and analysis of costs associated with quality.

Produktdetails

• Verlag: OmniScriptum / Our Knowledge Publishing
• Seitenzahl: 144
• Erscheinungstermin: 7. Januar 2025
• Englisch
• Abmessung: 220mm x 150mm x 9mm
• Gewicht: 233g
• ISBN-13: 9786208533014
• ISBN-10: 6208533015
• Artikelnr.: 72749753

Autorenporträt

Nahilce Bhamel AlomáMaster in Business Administration presso l'Universidad de Oriente, 2022. Laurea in Contabilità e Finanza presso l'Universidad de Oriente, 2003. Autore di testi di contabilità e gestione aziendale, nonché comunicatore in eventi nazionali e internazionali sulla gestione economica e finanziaria.