Christopher Pollitt / Geert Bouckaert (eds.)

Quality Improvement in European Public Services

Concepts, Cases and Commentary
Herausgeber: Pollitt, Christopher; Bouckaert, Geert

• Broschiertes Buch

Produktbeschreibung

Provides a theoretical framework which helps the reader make sense of the detail contained in the later case studies. This title shows how choosing a particular concept of quality has significant political and organizational consequences and also discusses how quality may be measured.

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Produktdetails

• Verlag: Sage Publications Ltd
• Seitenzahl: 204
• Erscheinungstermin: 1. August 1995
• Englisch
• Abmessung: 216mm x 140mm x 11mm
• Gewicht: 262g
• ISBN-13: 9780803974654
• ISBN-10: 0803974655
• Artikelnr.: 36165002

Inhaltsangabe

Introduction
PART ONE: DEFINITION AND OPERATIONALIZATION
Defining Quality - Christopher Pollitt and Geert Bouckaert
Measuring Quality - Geert Bouckaert
PART TWO: CASE STUDIES
Quality Measurement and Quality Assurance in European Higher Education -
Frans van Vught and Don F Westerheijden
Quality in the French Public Service - Sylvie Trosa
Quality Improvement in German Local Government - Helmut Klages et al
Quality Improvement in Local Service Contracts - Lucy Gaster
Environmental Services in Harlow
Quality in Swedish Higher Education - Hellen Westlund
A Pilot Study
Costing Non-Conformance at an NHS Hospital - Richard Joss
A Pilot Study
Quality Improvement in the Dutch Department of Defence - Nico Mol
Enhancing Quality in the Police Service - Stephen Hanney
Leicestershire Constabulary
PART THREE: OVERVIEW
Improvement Strategies - Christopher Pollitt
Concluding Reflections - Geert Bouckaert