Sid Kemp
Quality Management Demystified
Sid Kemp
Quality Management Demystified
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Provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.
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Provides the basic terms, concepts, and tools for defining, measuring, and managing quality, from the efforts at quality assurance and quality control, through Total Quality Management, to the rise and possible fall of Six Sigma.
Produktdetails
- Produktdetails
- Demystified
- Verlag: McGraw-Hill Education - Europe
- Seitenzahl: 320
- Erscheinungstermin: 2. Januar 2006
- Englisch
- Abmessung: 235mm x 189mm x 29mm
- Gewicht: 732g
- ISBN-13: 9780071449083
- ISBN-10: 0071449086
- Artikelnr.: 20805071
- Demystified
- Verlag: McGraw-Hill Education - Europe
- Seitenzahl: 320
- Erscheinungstermin: 2. Januar 2006
- Englisch
- Abmessung: 235mm x 189mm x 29mm
- Gewicht: 732g
- ISBN-13: 9780071449083
- ISBN-10: 0071449086
- Artikelnr.: 20805071
Sid Kemp (San Antonio, TX), is a leading expert in project management for information technology and telecommunications implementations. His company, Quality Technology and Instruction, provides a custom project management methodology to businesses, government agencies, and educational organizations. He has assisted Fortune 500 companies and government agencies in the deployment of new technology, and developing custom project management methodologies. Mr. Kemp has more than 15 years of experience in IT and telecommunications, and has authored 5 textbooks for use in courses and corporations. He has been teaching a seminar on Project Management for Information Technology for three years.
Part 1: Managing Quality
Chapter 1: Quality Throughout History
Chapter 2: The Development of Quality Management
Chapter 3: Defining Quality
Chapter 4: Quality for the Customer
Part 2: Quality Essentials
Chapter 5: Key Quality Concepts
Chapter 6: Defining, Planning for, Controlling, Assuring, and Delivering
Quality
Chapter 7: Leading a Quality Team
Chapter 8: Quality Engineering
Chapter 9: Auditing Quality
Chapter 10: Statistics for Quality
Part Three: Quality Movements
Chapter 11: Total Quality Management
Chapter 12: Quality Standards -- ISO 9000 and More
Chapter 13: Six Sigma
Chapter 14: The Cost of Quality
Chapter 15: The Capability for Quality: CMM and CMMI
Chapter 16: Steady Improvement in Japan: Gemba Kaizen for Lean (JIT)
Manufacturing
Part Four: Practical Quality Management
Chapter 17: Challenges and Leadership
Chapter 18: Practical Quality for Projects and Programs
Chapter 19: Global Quality in the 21st Century
Final Exam
Answers to Quiz, Mid-Term Exam, and Final Exam Questions
List of Acronyms and Glossary
Resources for Learning
Index
Chapter 1: Quality Throughout History
Chapter 2: The Development of Quality Management
Chapter 3: Defining Quality
Chapter 4: Quality for the Customer
Part 2: Quality Essentials
Chapter 5: Key Quality Concepts
Chapter 6: Defining, Planning for, Controlling, Assuring, and Delivering
Quality
Chapter 7: Leading a Quality Team
Chapter 8: Quality Engineering
Chapter 9: Auditing Quality
Chapter 10: Statistics for Quality
Part Three: Quality Movements
Chapter 11: Total Quality Management
Chapter 12: Quality Standards -- ISO 9000 and More
Chapter 13: Six Sigma
Chapter 14: The Cost of Quality
Chapter 15: The Capability for Quality: CMM and CMMI
Chapter 16: Steady Improvement in Japan: Gemba Kaizen for Lean (JIT)
Manufacturing
Part Four: Practical Quality Management
Chapter 17: Challenges and Leadership
Chapter 18: Practical Quality for Projects and Programs
Chapter 19: Global Quality in the 21st Century
Final Exam
Answers to Quiz, Mid-Term Exam, and Final Exam Questions
List of Acronyms and Glossary
Resources for Learning
Index
Part 1: Managing Quality
Chapter 1: Quality Throughout History
Chapter 2: The Development of Quality Management
Chapter 3: Defining Quality
Chapter 4: Quality for the Customer
Part 2: Quality Essentials
Chapter 5: Key Quality Concepts
Chapter 6: Defining, Planning for, Controlling, Assuring, and Delivering
Quality
Chapter 7: Leading a Quality Team
Chapter 8: Quality Engineering
Chapter 9: Auditing Quality
Chapter 10: Statistics for Quality
Part Three: Quality Movements
Chapter 11: Total Quality Management
Chapter 12: Quality Standards -- ISO 9000 and More
Chapter 13: Six Sigma
Chapter 14: The Cost of Quality
Chapter 15: The Capability for Quality: CMM and CMMI
Chapter 16: Steady Improvement in Japan: Gemba Kaizen for Lean (JIT)
Manufacturing
Part Four: Practical Quality Management
Chapter 17: Challenges and Leadership
Chapter 18: Practical Quality for Projects and Programs
Chapter 19: Global Quality in the 21st Century
Final Exam
Answers to Quiz, Mid-Term Exam, and Final Exam Questions
List of Acronyms and Glossary
Resources for Learning
Index
Chapter 1: Quality Throughout History
Chapter 2: The Development of Quality Management
Chapter 3: Defining Quality
Chapter 4: Quality for the Customer
Part 2: Quality Essentials
Chapter 5: Key Quality Concepts
Chapter 6: Defining, Planning for, Controlling, Assuring, and Delivering
Quality
Chapter 7: Leading a Quality Team
Chapter 8: Quality Engineering
Chapter 9: Auditing Quality
Chapter 10: Statistics for Quality
Part Three: Quality Movements
Chapter 11: Total Quality Management
Chapter 12: Quality Standards -- ISO 9000 and More
Chapter 13: Six Sigma
Chapter 14: The Cost of Quality
Chapter 15: The Capability for Quality: CMM and CMMI
Chapter 16: Steady Improvement in Japan: Gemba Kaizen for Lean (JIT)
Manufacturing
Part Four: Practical Quality Management
Chapter 17: Challenges and Leadership
Chapter 18: Practical Quality for Projects and Programs
Chapter 19: Global Quality in the 21st Century
Final Exam
Answers to Quiz, Mid-Term Exam, and Final Exam Questions
List of Acronyms and Glossary
Resources for Learning
Index