David Hoyle

Quality Management Essentials

• Broschiertes Buch

Produktbeschreibung

Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, tools and techniques. This book is an introduction to the fundamentals of quality management. It helps you understand how to apply the principles to achieve success in the most simple to complex situations.

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Produktdetails

• Verlag: Taylor & Francis
• Artikelnr. des Verlages: Y127655
• Seitenzahl: 224
• Erscheinungstermin: 11. Dezember 2006
• Englisch
• Abmessung: 234mm x 156mm x 12mm
• Gewicht: 344g
• ISBN-13: 9780750667869
• ISBN-10: 0750667869
• Artikelnr.: 21304500

Autorenporträt

David Hoyle has over 30 years' experience in machine learning, statistics, and mathematical modeling. He gained a BSc. degree in mathematics and physics and a Ph.D. in theoretical physics from the University of Bristol. He did research at the University of Cambridge and led his own research groups as an Associate Professor at the University of Exeter and the University of Manchester. Previously, he worked for Lloyds Banking Group - one of the UK's largest retail banks, and as joint Head of Data Science for AutoTrader UK. He now works for the global customer data science company dunnhumby, building statistical and machine learning models for the world's largest retailers, including Tesco UK and Walmart. He lives and works in Manchester, UK.

Inhaltsangabe

Preface; Basic concepts of Quality, Quality Management and the ISO regulatory frameworks; How we think about quality and how to achieve quality; Managing quality using ISO 9000; Managing quality in practice using the process approach; Appendices: Planning, documenting and measuring quality: QMS forms and processes; Making the Case for Quality

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Preface
Basic concepts of Quality, Quality Management and the ISO regulatory frameworks
How we think about quality and how to achieve quality
Managing quality using ISO 9000
Managing quality in practice using the process approach
Appendices: Planning, documenting and measuring quality: QMS forms and processes
Making the Case for Quality

Rezensionen

"Written in a simple, easy to read style, this book will appeal to those who are serious about the value-add of a quality management system. The book consists of seven sections presented in a logical and progressive order, with informative chapter summaries."

Paul Harding Managing Director SAQI, e-Quality Edge South Africa