Quality Management in Reverse Logistics intends to develop, collect, examine and evaluate a number of quality management (QM) tools and techniques, which can be applied in practice in order to understand, review and improve any closed-loop supply chain process. In other words, the book aims to examine the existing relationship between various well-developed and thoroughly studied quality issues, such as QM, quality assurance, standardization of processes and statistical quality control and the emerging research area of reverse logistics. Quality Management in Reverse Logistics contains modeling and quantitative methods that could be used by practitioners and academics in the reverse logistics industry, as well as a thorough description of QM tools and techniques. The book leads the potential reader to broaden their scope of thinking and acting in the new, promising area of reverse logistics, where QM can be applied.
"The focus of this edited volume is to study and appraise quality management tools and methodologies, as well as its applications in the supply chain process. ... The book includes many useful topics and techniques for practitioners and researchers equally. It can be served as a reference guide, and is expected to advance the knowledge in the field of reverse logistics, where quality management can be applied." (S. E. Ahmed, Technometrics, Vol. 56 (4), November, 2014)