This new edition continues to provide a one-stop-shop for anyone studying the theory and practice of quality management. It explores the essentials of management theory and the work of the à â Ë quality gurusà â â who have formed the foundation of current practice. It builds upon the previous editionsà â â unique critical perspective of quality.
This new edition continues to provide a one-stop-shop for anyone studying the theory and practice of quality management. It explores the essentials of management theory and the work of the à â Ë quality gurusà â â who have formed the foundation of current practice. It builds upon the previous editionsà â â unique critical perspective of quality.
John Beckford is a partner in Beckford Consulting; President of the Cybernetics Society (2020-2022); and Visiting Professor at University College London and Loughborough University, both in the UK. He is also the author of The Intelligent Organisation (Routledge, 2020) and The Intelligent Nation (Routledge, 2021).
Inhaltsangabe
Part 1 1. The Quality Imperative 2. Quality: A Strategic Decision 3. Barriers to Quality 4. The Emergence of Management Part 2 5. Philip B Crosby 6. W. Edwards Deming 7. Armand V Feigenbaum 8. Kaoru Ishikawa 9. Joseph M. Juran 10. John S. Oakland 11. Taichi Ohno 12. Shigeo Shingo 13. Genichi Taguchi Part 3 14. Quality Management Systems Standards 15. Organisations as Systems 16. Soft and Critical Systems Methodologies 17. Organisational Cybernetics 18. Business Process Re-Engineering 19. Learning Organisations 20. Service Quality Management Part 4 21. The Infrastructure Company 22. First Intervention 23. Second Intervention 24. Final Intervention
Part 1 1. The Quality Imperative 2. Quality: A Strategic Decision 3. Barriers to Quality 4. The Emergence of Management Part 2 5. Philip B Crosby 6. W. Edwards Deming 7. Armand V Feigenbaum 8. Kaoru Ishikawa 9. Joseph M. Juran 10. John S. Oakland 11. Taichi Ohno 12. Shigeo Shingo 13. Genichi Taguchi Part 3 14. Quality Management Systems Standards 15. Organisations as Systems 16. Soft and Critical Systems Methodologies 17. Organisational Cybernetics 18. Business Process Re-Engineering 19. Learning Organisations 20. Service Quality Management Part 4 21. The Infrastructure Company 22. First Intervention 23. Second Intervention 24. Final Intervention
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