The main objective of the book is to present state-of-the-art research results and experience reports in the area of quality monitoring for customer experience management, addressing topics which are currently important, such as service-aware future Internet architecture for Quality of Experience (QoE) management on multimedia applications. In recent years, multimedia applications and services have experienced a sudden growth. Today, video display is not limited to the traditional areas of movies and television on TV sets, but these applications are accessed in different environments, with…mehr
The main objective of the book is to present state-of-the-art research results and experience reports in the area of quality monitoring for customer experience management, addressing topics which are currently important, such as service-aware future Internet architecture for Quality of Experience (QoE) management on multimedia applications. In recent years, multimedia applications and services have experienced a sudden growth. Today, video display is not limited to the traditional areas of movies and television on TV sets, but these applications are accessed in different environments, with different devices and under different conditions. In addition, the continuous emergence of new services, along with increasing competition, is forcing network operators and service providers to focus all their efforts on customer satisfaction, although determining the QoE is not a trivial task. This book addresses the QoE for improving customer perception when using added value services offered by service providers, from evaluation to monitoring and other management processes.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Abdelhamid MELLOUK [IEEE Senior Member] is a full professor at University of Paris-Est (UPEC), Networks & Telecommunications (N&T), Department and LiSSi Laboratory, France. He graduated in computer network engineering from the Computer Science High Eng. School, University of Paris Sud XI Orsay, received his Ph.D. in informatics from the same university, and a Doctorate of Sciences (Habilitation) diploma from UPEC. Founder of the Network Control Research activity with extensive international academic and industrial collaborations, his general area of research is in adaptive real-time control for high-speed new generation dynamic wired/wireless networking in order to maintain acceptable quality of service/experience for added value services. He is an active member of the IEEE Communications Society and held several offices including leadership positions in IEEE Communications Society Technical Committees (Chair of The Technical Committee on Communications Software, Leader Officer of The Technical Committee on Switching and Routing). He has published/coordinated five books and several refereed international publications in journals, conferences, and books, in addition to numerous keynotes and plenary talks in flagship venues. He serves on the Editorial Boards or as Associate Editor for book publisher, several journals, and he is chairing or has chaired (or co-chaired) some of the top international conferences and symposia (including IEEE ICC and IEEE GlobeCom). Antonio CUADRA-SANCHEZ is Telecommunication Engineer (MSc) from the University of Cantabria (Spain) and also holds a master degree in Computer and communications from the University Autonoma of Madrid (Spain). He works as a research project manager and technology advisor for QoS and QoE in Indra. He has taught different courses of signaling protocols and networks (SS7, GSM, GPRS, UMTS, IMS and IPTV) in Telefonica R&D, Telefonica Spain and Americas. He has also published over 70 articles as much for the European organisms of regulation as for Telefonica Group, workshops and scientific and regulation book chapters, and has participated in lectures for different national and international conferences, including TeleManagement Forum, ETSI and IEEE. He currently leads the IPNQSIS / PRINCE Celtic project and Celtic NOTTS project.
Inhaltsangabe
Preface xi Abdelhamid Mellouk Chapter 1 Challenges for Quality of Experience Engineering for Added Value Services 1 Abdelhamid Mellouk and Antonio Cuadra-Sanchez 1.1 Introduction and challenges 1 1.2 Contents 2 1.3 Conclusion 10 Chapter 2 An Ecosystem for Customer Experience Management 11 Antonio Cuadra-Sanchez, Mar Cutanda-Rodriguez, Andreas Aurelius, Kjell Brunnstrom, Jorge E. Lopez De Vergara, Martin Varela, Jukka-Pekka Laulajainen, Anderson Morais, Ana Cavalli, Abdelhamid Mellouk, Brice Augustin and Ismael Perez-Mateos 2.1 Introduction 11 2.2 Managing customer experience 12 2.3 Quality of experience ecosystem 14 2.4 IPNQSIS 23 2.5 NOTTS 25 2.6 Conclusions 28 2.7 Acknowledgments 28 2.8 Bibliography 28 Chapter 3 Measuring MPEG Frame Loss Rate to Evaluate the Quality of Experience in IPTV Service 31 Diego Hernando-Loeda, Jorge De Vergara, Javier Aracil, David Madrigal and Felipe Mata 3.1 Introduction 32 3.2 Related work 33 3.3 Method description 34 3.4 QoE prediction models 36 3.5 Network monitoring tool 43 3.6 Performance assessment 45 3.7 Conclusions and future work 48 3.8 Acknowledgments 49 3.9 Bibliography 49 Chapter 4 Estimating the Effect if Context on the QoE of Audiovisual Services 53 Toni Maki, Martin Varela and Jukka-Pekka Laulajainen 4.1 Introduction 53 4.2 Test content 55 4.3 Subjective tests in laboratory 57 4.4 Subjective tests at exhibition 58 4.5 Results 60 4.6 Conclusions and further work 69 4.7 Bibliography 70 Chapter 5 IPTV Multiservice QoE Management System 73 Antonio Cuadra-Sanchez, Mar Cutanda-Rodriguez, Alfredo Perez-Montero Eugenio Rogles, Jesus Gutierrez and Fernando Jaureguizar 5.1 Introduction 73 5.2 State of the art 75 5.3 Multiservice IPTV probe 80 5.4 QoE management system 85 5.5 Conclusions 90 5.6 Acknowledgments 90 5.7 Bibliography 90 Chapter 6 High Speed Multimedia Flow Classification 93 Rafael Leira Osuna, Pedro Gomez Nieto, Ivan Gonzalez and Jorge E. Lopez De Vergara 6.1 Introduction 93 6.2 The architecture 95 6.3 Validation 110 6.4 Conclusions 114 6.5 Acknowledgments 115 6.6 Bibliography 115 Chapter 7 User Driven Server Selection Algorithm for CDN Architecture 119 Said Hoceini, Hai Anh Tran and Abdelhamid Mellouk 7.1 Introduction 119 7.2 Multi-armed bandit formalization 122 7.3 Server selection schemes 136 7.4 Our proposal for QoE-based server selection method 136 7.5 Experimental results 139 7.6 Acknowledgments 146 7.7 Conclusion 147 7.8 Bibliography 147 Chapter 8 QoE Approaches for Adaptive Transport of Video Streaming Media 151 M. Sajid Mushtaq, Brice Augustin and Abdelhamid Mellouk 8.1 Introduction 151 8.2 Adaptive video transport 153 8.3 Microsoft Smooth Streaming 156 8.4 Apple HTTP live streaming 158 8.5 Adobe HTTP dynamic streaming 159 8.6 MPEG-dynamic adaptive streaming over HTTP 159 8.7 The goals of adaptive video streaming 161 8.8 Quality metrics for video streaming 162 8.9 The role of TCP in adaptive video streaming 163 8.10 Bibliography 168 Chapter 9 QoS and QoE Effects of Packet Losses in Multimedia Video Streaming 171 Rene Serral-Gracia, Eva Marin-Tordera, Xavier Masip-Bruin and Marcelo Yannuzzi 9.1 Introduction to the overall scenario 171 9.2 Related work 173 9.3 Multilayer performance metrics 174 9.4 QoE multilayer metric and quality assessment mechanism 178 9.5 Video streaming use case: peer-to-peer television (P2PTVG) 180 9.6 Conclusions and further actions 189 9.7 Bibliography 189 Chapter 10 A Model for Quality of Experience Estimation Based on Quality of Service Parameter Monitoring for Multimedia Convergent Services (3-Play) 191 Pedro De La Cruz Ramos, Raquel Perez Leal, Francisco Gonzalez Vidal and Luis Bellido Triana 10.1 Introduction 191 10.2 Presentation of the model 193 10.3 Application of the model to convergent (3P) services 196 10.4 Quality evaluation process 199 10.5 Model testing 218 10.6 Conclusions and future work 219 10.7 Acknowledgments 220 10.8 Bibliography 220 Chapter 11 Quality of Experience Estimation in Networks 225 Frederic Guyard, Martin Varela, Lea Skorin-Kapov, Antonio Cuadra-Sanchez and Pedro J. Sevilla-Ramos 11.1 Introduction 225 11.2 QuEEN terminology and concepts 226 11.3 Modeling the QoE, The ARCU model 229 11.4 The QuEEN layered model 232 11.5 Applications 235 11.6 Conclusions 240 11.7 Acknowledgments 241 11.8 Bibliography 241 Chapter 12 QoE-Based Network Selection in Heterogeneous Environments 245 Kandaraj Piamrat, Hyunhee Park, Kamal DEEP Singh and Cesar VIHO 12.1 Introduction 245 12.2 Network selection in homogeneous environments: a use case in WLAN 248 12.3 Related work for network selection in the heterogeneous environment 251 12.4 QoE-based network selection in heterogeneous networks 254 12.5 Conclusions and discussions 262 12.6 Bibliography 263 List of Authors 267 Index 271
Preface xi Abdelhamid Mellouk Chapter 1 Challenges for Quality of Experience Engineering for Added Value Services 1 Abdelhamid Mellouk and Antonio Cuadra-Sanchez 1.1 Introduction and challenges 1 1.2 Contents 2 1.3 Conclusion 10 Chapter 2 An Ecosystem for Customer Experience Management 11 Antonio Cuadra-Sanchez, Mar Cutanda-Rodriguez, Andreas Aurelius, Kjell Brunnstrom, Jorge E. Lopez De Vergara, Martin Varela, Jukka-Pekka Laulajainen, Anderson Morais, Ana Cavalli, Abdelhamid Mellouk, Brice Augustin and Ismael Perez-Mateos 2.1 Introduction 11 2.2 Managing customer experience 12 2.3 Quality of experience ecosystem 14 2.4 IPNQSIS 23 2.5 NOTTS 25 2.6 Conclusions 28 2.7 Acknowledgments 28 2.8 Bibliography 28 Chapter 3 Measuring MPEG Frame Loss Rate to Evaluate the Quality of Experience in IPTV Service 31 Diego Hernando-Loeda, Jorge De Vergara, Javier Aracil, David Madrigal and Felipe Mata 3.1 Introduction 32 3.2 Related work 33 3.3 Method description 34 3.4 QoE prediction models 36 3.5 Network monitoring tool 43 3.6 Performance assessment 45 3.7 Conclusions and future work 48 3.8 Acknowledgments 49 3.9 Bibliography 49 Chapter 4 Estimating the Effect if Context on the QoE of Audiovisual Services 53 Toni Maki, Martin Varela and Jukka-Pekka Laulajainen 4.1 Introduction 53 4.2 Test content 55 4.3 Subjective tests in laboratory 57 4.4 Subjective tests at exhibition 58 4.5 Results 60 4.6 Conclusions and further work 69 4.7 Bibliography 70 Chapter 5 IPTV Multiservice QoE Management System 73 Antonio Cuadra-Sanchez, Mar Cutanda-Rodriguez, Alfredo Perez-Montero Eugenio Rogles, Jesus Gutierrez and Fernando Jaureguizar 5.1 Introduction 73 5.2 State of the art 75 5.3 Multiservice IPTV probe 80 5.4 QoE management system 85 5.5 Conclusions 90 5.6 Acknowledgments 90 5.7 Bibliography 90 Chapter 6 High Speed Multimedia Flow Classification 93 Rafael Leira Osuna, Pedro Gomez Nieto, Ivan Gonzalez and Jorge E. Lopez De Vergara 6.1 Introduction 93 6.2 The architecture 95 6.3 Validation 110 6.4 Conclusions 114 6.5 Acknowledgments 115 6.6 Bibliography 115 Chapter 7 User Driven Server Selection Algorithm for CDN Architecture 119 Said Hoceini, Hai Anh Tran and Abdelhamid Mellouk 7.1 Introduction 119 7.2 Multi-armed bandit formalization 122 7.3 Server selection schemes 136 7.4 Our proposal for QoE-based server selection method 136 7.5 Experimental results 139 7.6 Acknowledgments 146 7.7 Conclusion 147 7.8 Bibliography 147 Chapter 8 QoE Approaches for Adaptive Transport of Video Streaming Media 151 M. Sajid Mushtaq, Brice Augustin and Abdelhamid Mellouk 8.1 Introduction 151 8.2 Adaptive video transport 153 8.3 Microsoft Smooth Streaming 156 8.4 Apple HTTP live streaming 158 8.5 Adobe HTTP dynamic streaming 159 8.6 MPEG-dynamic adaptive streaming over HTTP 159 8.7 The goals of adaptive video streaming 161 8.8 Quality metrics for video streaming 162 8.9 The role of TCP in adaptive video streaming 163 8.10 Bibliography 168 Chapter 9 QoS and QoE Effects of Packet Losses in Multimedia Video Streaming 171 Rene Serral-Gracia, Eva Marin-Tordera, Xavier Masip-Bruin and Marcelo Yannuzzi 9.1 Introduction to the overall scenario 171 9.2 Related work 173 9.3 Multilayer performance metrics 174 9.4 QoE multilayer metric and quality assessment mechanism 178 9.5 Video streaming use case: peer-to-peer television (P2PTVG) 180 9.6 Conclusions and further actions 189 9.7 Bibliography 189 Chapter 10 A Model for Quality of Experience Estimation Based on Quality of Service Parameter Monitoring for Multimedia Convergent Services (3-Play) 191 Pedro De La Cruz Ramos, Raquel Perez Leal, Francisco Gonzalez Vidal and Luis Bellido Triana 10.1 Introduction 191 10.2 Presentation of the model 193 10.3 Application of the model to convergent (3P) services 196 10.4 Quality evaluation process 199 10.5 Model testing 218 10.6 Conclusions and future work 219 10.7 Acknowledgments 220 10.8 Bibliography 220 Chapter 11 Quality of Experience Estimation in Networks 225 Frederic Guyard, Martin Varela, Lea Skorin-Kapov, Antonio Cuadra-Sanchez and Pedro J. Sevilla-Ramos 11.1 Introduction 225 11.2 QuEEN terminology and concepts 226 11.3 Modeling the QoE, The ARCU model 229 11.4 The QuEEN layered model 232 11.5 Applications 235 11.6 Conclusions 240 11.7 Acknowledgments 241 11.8 Bibliography 241 Chapter 12 QoE-Based Network Selection in Heterogeneous Environments 245 Kandaraj Piamrat, Hyunhee Park, Kamal DEEP Singh and Cesar VIHO 12.1 Introduction 245 12.2 Network selection in homogeneous environments: a use case in WLAN 248 12.3 Related work for network selection in the heterogeneous environment 251 12.4 QoE-based network selection in heterogeneous networks 254 12.5 Conclusions and discussions 262 12.6 Bibliography 263 List of Authors 267 Index 271
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