George Beam

Quality Public Management

What It Is and How It Can Be Improved and Advanced

• Broschiertes Buch

Produktbeschreibung

George Beam's Quality Public Management shows how public sector organizations can be managed to maximize performance and citizen satisfaction. Beam builds on the theories and practices of W. Edwards Deming, Joseph M. Juran, and Armand V. Feigenbaum, and presents a form of management that overcomes the limitations of TQM, privatization, competition, and 'running government like a business'. Quality Public Management demonstrates how the principles of Quality management can be successfully implemented in all major aspects of public organizations such as Processes (recruitment, training, compensation, promotion, budget and policy making, and procurement), Structures (teams, partnerships, and networks), and Personnel (line workers, middle management, and executive officers). Beam's well-organized and carefully argued book should be of interest to Public Administration professionals, students, and concerned citizens alike.

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Produktdetails

• Verlag: Globe Pequot Publishing Group Inc/Bloomsbury
• Seitenzahl: 336
• Erscheinungstermin: 1. Januar 2001
• Englisch
• Abmessung: 228mm x 151mm x 25mm
• Gewicht: 535g
• ISBN-13: 9780830415694
• ISBN-10: 0830415696
• Artikelnr.: 38496109

Autorenporträt

By George Beam

Inhaltsangabe

Chapter 1 Preface Part 2 Empirical Methods and Quality Management Chapter 3
The Quality Standard Part 4 Quality Processes, Structures, and Personnel
Chapter 5 Processes and the Quality Movement Chapter 6 Structures and the
Quality Movement Chapter 7 Personnel and the Quality Movement Part 8
Improving and Advancing Quality Public Management Chapter 9 Improving
Quality Public Management Chapter 10 Advancing Quality Public Management
Part 11 Appendix A: Quality Management Theorists, Practitioners, and
Associations Part 12 Appendix B: Critiques and Assessments of Quality
Management and of the Quality Movement in Government