Quality Services and Experiences in Hospitality and Tourism
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This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses the perspectives of both providers and recipients of quality services across a wide spectrum of hospitality and tourism sectors.

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Produktbeschreibung
This book offers conceptual discourse, empirical evidence, application of existing and emerging theories, and implication of practical findings. It discusses the perspectives of both providers and recipients of quality services across a wide spectrum of hospitality and tourism sectors.
Autorenporträt
Liping A. Cai is Professor and Director of Purdue Tourism and Hospitality Research Center at Purdue University, USA. He originated the cooperative branding model for rural tourism and currently studies the intersections among tourism, intercultural learning, and quality of life. He is a life-time achievement awardee of International Society of Travel & Tourism Educators. Pooya Alaedini is Associate Professor of Social Planning at University of Tehran, Iran. He is co-editor of Economic Welfare and Inequality in Iran: Developments since the Revolution and co-author of From Shelter to Regeneration: Slum Upgrading and Housing Policies in I.R. Iran. He holds a PhD in urban planning and policy development from Rutgers University.