Andre A. De Waal

Quest for Balance: The Human Element in Performance Management Systems

• Gebundenes Buch

Produktbeschreibung

This book investigates the human factor in the implementation and use of performance management systems (PMS), such as balanced scorecard. The author shows managers how they can successfully implement and manage PMS and further improve management processes.

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Explains the competencies a manager must possess in order to use a balanced scorecard. * Features case studies of corporations who have successfully used the human element when implementing the balanced scorecard as a PMS.

Produktdetails

• Verlag: John Wiley & Sons / Wiley
• Seitenzahl: 238
• Erscheinungstermin: Mai 2002
• Englisch
• Abmessung: 240mm x 161mm x 18mm
• Gewicht: 554g
• ISBN-13: 9780471205715
• ISBN-10: 0471205710
• Artikelnr.: 10532453

Autorenporträt

Andre' A. de Waal is a partner with Mulland Consulting Group, the Netherlands. He has master's degrees in chemistry and business administration, a doctoral degree in economics, and is certified in production and inventory management. As a consultant, he has focused on projects including the selection and implementation of production, logistic, and financial software packages; cost analyses; and designing logistic concepts and information technology infrastructures. He recently worked on a benchmark study for a Dutch multinational performed in Japan, Germany, and the United States. De Waal has published over forty articles and twelve books on the topic of performance management.

Inhaltsangabe

Introduction. Part One: BEHAVIORAL FACTORS. 1. Brief History of Performance
Management Systems. Purpose of Performance Management Systems. Development
of Performance Management Systems. Benefits of Performance Management
Systems. Issues with Critical Success Factors, Key Performance Indicators,
and the Balanced Scorecard. Importance of Behavioral Factors. 2.
Identifying the Behavioral Factors. Criteria for Regular Use. Behavioral
Factors. Performance Management System. Controlled System. Controlling
System. Internal Environment. External Environment. Overview of Behavioral
Factors. Operationalizing the Behavioral Factors. 3. Cases. Description of
the Case Studies. Academic Hospital Utrecht. Kadaster. European IT
Services. Analysis of Case Studies. Part Two: MANAGEMENT STYLES. 4.
Relationship Between Performance Management System Uses and Management
Styles. Performance Management System Uses. Management Styles. Assumptions.
Detailing of Management Styles. Organizational Performance. Type of
Organization. Age and Experience of Managers. 5. Performance Management
System and Managerial Behavior Survey. Description of the Survey. Analysis
of the Survey. Results of the Survey. Interview Results. Discussion of
Results. Conclusion. APPENDICES. Appendix A: Case Study Protocol. Appendix
B: Questionnaire. Index.