Rail Transportation - Giwa, Mojeed Olayiwola; Ghadiri, Seyed Mohammadreza; Salawu, Yekini Ojenya
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The book's main emphasis is on improving access to mobility and providing valuable and effective transportation options for the populace to alleviate hardship where customer-centricity or happiness is at its peak. Customers have hazy expectations when they expect a service provider to solve a problem but are unsure how to do so. Therefore, customers' assessments of service quality will be unsatisfactory unless they have clear expectations of what is required to address the situation at hand.

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Produktbeschreibung
The book's main emphasis is on improving access to mobility and providing valuable and effective transportation options for the populace to alleviate hardship where customer-centricity or happiness is at its peak. Customers have hazy expectations when they expect a service provider to solve a problem but are unsure how to do so. Therefore, customers' assessments of service quality will be unsatisfactory unless they have clear expectations of what is required to address the situation at hand.
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Autorenporträt
Mojeed Olayiwola Giwa ist Dozent an der Lagos State University, Nigeria.Professor Dr. Seyed Mohammadreza Ghadiriis, Kanzler und Dekan der School of Aviation Management and Logistics am Swiss Institute of Management and Innovation (SIMI).Yekini Ojenya Salawu ist Fellow des African Centre for Supply Chain.