In tough economic times, Six Sigma is more useful than ever in corporate cost cutting. This book describes what Six Sigma is and how it works, what the typical pitfalls are, and how to overcome them, how to link Six Sigma to business strategy, the impact of organizational culture on the process, and the critical link between process, leadership, culture, and customer. Employing case studies and real-life examples, this book offers practical and comprehensive help for Six Sigma leaders and managers.
Achieve unparalleled customer satisfaction and greater profitability with this essential handbook! Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes. Rath & Strong's Six Sigma Leadership Handbook highlights the critical factors that make or break implementation, offers key best practices for getting it right the first time, and offers real-life examples and case studies that light the path to success. With Rath & Strong, you'll get an overview of the tools, methods, approaches, benefits, and risks that are associated with each element of the methodology.
Contents:
Foreword.
Preface.
About the Company--Rath & Strong: A Distinguished History.
Acknowledgments.
Introduction.
What Is Six Sigma?
Why Six Sigma?
Six Sigma and Its Application in Different Industries and Functions.
Infrastructure and Roles.
The Non-Delegable Role of Executives.
Lean and Six Sigma.
Work-Out and Six Sigma.
Organization Culture and Six Sigma.
The Customer Connection.
Process Improvement: DMAIC.
Design for Six Sigma.
Process Management.
Managing with Dashboards.
Preparaing for Six Sigma.
Launching Six Sigma.
Cross-Cultural Aspects of Deploying Six Sigma.
Stabilizing, Extending, and Integrating Six Sigma.
Measuring the Effectiveness of Your Six Sigma Deployment.
Change Management and Communication.
Black Belt Selection and Development.
Project Selection.
project Reviews.
Replicating Results and Managing Knowledge.
Measuring and Auditing Results.
Developing Change Leadership Capacity.
Appendix A: Basic Six Sigma Concepts.
Appendix B: Case Study: Six Sigma in Small and Medium Enterprises.
Appendix C: DFSS Case Study.
Notes.
Index.
About the Contributors.
Achieve unparalleled customer satisfaction and greater profitability with this essential handbook! Six Sigma is a proven and highly effective business initiative for improving customer satisfaction and increasing the efficiency of processes. Rath & Strong's Six Sigma Leadership Handbook highlights the critical factors that make or break implementation, offers key best practices for getting it right the first time, and offers real-life examples and case studies that light the path to success. With Rath & Strong, you'll get an overview of the tools, methods, approaches, benefits, and risks that are associated with each element of the methodology.
Contents:
Foreword.
Preface.
About the Company--Rath & Strong: A Distinguished History.
Acknowledgments.
Introduction.
What Is Six Sigma?
Why Six Sigma?
Six Sigma and Its Application in Different Industries and Functions.
Infrastructure and Roles.
The Non-Delegable Role of Executives.
Lean and Six Sigma.
Work-Out and Six Sigma.
Organization Culture and Six Sigma.
The Customer Connection.
Process Improvement: DMAIC.
Design for Six Sigma.
Process Management.
Managing with Dashboards.
Preparaing for Six Sigma.
Launching Six Sigma.
Cross-Cultural Aspects of Deploying Six Sigma.
Stabilizing, Extending, and Integrating Six Sigma.
Measuring the Effectiveness of Your Six Sigma Deployment.
Change Management and Communication.
Black Belt Selection and Development.
Project Selection.
project Reviews.
Replicating Results and Managing Knowledge.
Measuring and Auditing Results.
Developing Change Leadership Capacity.
Appendix A: Basic Six Sigma Concepts.
Appendix B: Case Study: Six Sigma in Small and Medium Enterprises.
Appendix C: DFSS Case Study.
Notes.
Index.
About the Contributors.