Relationship Marketing - Hunt, Shelby D.; Publishers, Vibrant
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"Relationship Marketing" by Shelby D. Hunt provides an in-depth exploration of the evolving landscape of marketing strategies focused on long-term customer relationships. This book delves into the principles and practices of relationship marketing, offering both theoretical foundations and practical applications. Hunt's approach emphasizes the importance of fostering strong, lasting connections with customers rather than relying solely on transactional relationships. The book explores key concepts such as customer loyalty, retention strategies, and customer satisfaction, making it a valuable…mehr

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Produktbeschreibung
"Relationship Marketing" by Shelby D. Hunt provides an in-depth exploration of the evolving landscape of marketing strategies focused on long-term customer relationships. This book delves into the principles and practices of relationship marketing, offering both theoretical foundations and practical applications. Hunt's approach emphasizes the importance of fostering strong, lasting connections with customers rather than relying solely on transactional relationships. The book explores key concepts such as customer loyalty, retention strategies, and customer satisfaction, making it a valuable resource for both marketing professionals and students. By examining successful case studies and offering actionable insights, "Relationship Marketing" equips readers with the tools needed to develop and maintain effective customer relationships in an increasingly competitive market. Whether you're looking to enhance your brand's connection with its audience or improve your customer retention strategies, this book provides the knowledge to make those goals a reality.
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Autorenporträt
SHELBY D. HUNT Late Shelby D. Hunt was the Jerry S. Rawls and P.W. Horn Professor of Marketing at the Rawls College of Business, Texas Tech University, Lubbock, Texas, USA. A past editor of the Journal of Marketing (1985-87), he was the author of numerous books, including Foundations of Marketing Theory: Toward a General Theory of Marketing (2002), Controversy in Marketing Theory: For Reason, Realism, Truth, and Objectivity (2003), and A General Theory of Competition: Resources, Competences, Productivity, Economic Growth (2000). One of the 250 most frequently cited researchers in economics and business (Thomson-ISI), he wrote numerous articles on competitive theory, strategy, macromarketing, ethics, relationship marketing, channels of distribution, philosophy of science, and marketing theory. Three of his Journal of Marketing articles won the Harold H. Maynard Award for the "best article on marketing theory." His 1994 Journal of Marketing article "Commitment and Trust," with Robert M. Morgan, was the most highly cited article in economics and business in the 1993-2003 decade (Thomson-ISI). For his contributions to theory and science in marketing, he received multiple other distinguished awards.