This edited volume takes a rhetorical point of view on crisis communication, examining the sorts of statements that can be made prior to, during, and after a crisis. For students, scholars, and practitioners interested in crisis communication.
This edited volume takes a rhetorical point of view on crisis communication, examining the sorts of statements that can be made prior to, during, and after a crisis. For students, scholars, and practitioners interested in crisis communication.
Contents: R.L. Heath D.P. Millar A Rhetorical Approach to Crisis Communication: Management Communication Processes and Strategic Responses. D.P. Millar Exposing the Errors: An Examination of the Nature of Organizational Crises. R.L. Heath Part I:Crisis Preparation: Planning for the Inevitable.D.W. Stacks Crisis Management: Toward a Multidimensional Model of Public Relations. T.L. Holder Constructing Response During Uncertainty: Organizing for Crisis. C. Bechler Reframing the Organizational Exigency: Taking a New Approach in Crisis Research. B.A. Olaniran D.E. Williams Burkian Counternature and the Vigilant Response: An Anticipatory Model of Crisis Management and Technology. W.T. Coombs S.J. Holladay Reasoned Action in Crisis Communication: An Attribution Theory-Based Approach to Crisis Management. J.L. Borda S. Mackey-Kallis A Model for Crisis Management. M.D. Saunders Patterns of Conflict Preceding a Crisis: A Case Study Analysis. R.L. Heath Part II: Crisis Response: The Time to Speak.F.E. Millar D.B. Beck Metaphors of Crisis. R.L. Heath Telling a Story: A Narrative Approach to Communication During Crisis. M.R. Finch L.S. Welker Informed Organizational Improvisation: A Metaphor and Method for Understanding Anticipating and Performatively Constructing the Organization's Precrisis Environment. K.M. Hearit J.L. Courtright A Symbolic Approach to Crisis Management: Sears' Defense of Its Auto Repair Policies. S. Wilihnganz J.L. Hart G.B. Leichty Telling the Story of Organizational Change. J.E. Massey Managing Organizational Images: Crisis Response and Legitimacy Restoration. R.L. Heath Part III:After the Dance Is Over: Postcrisis Response.T.L. Sellnow R.R. Ulmer Ambiguity as an Inherent Factor in Organizational Crisis Communication. W.L. Benoit Image Restoration Discourse and Crisis Communication. S.S. Huxman Exigencies Explanations and Executions: Toward a Dynamic Theory of the Crisis Communication Genre. K. Leeper Downsizing or Reduction-in-Force: A Crisis Residual. F.J. Marra Excellent Crisis Communication: Beyond Crisis Plans. K.T. Theus Issue Management During Sudden Executive Departures: Sensemaking Enactment and Communication.
Contents: R.L. Heath D.P. Millar A Rhetorical Approach to Crisis Communication: Management Communication Processes and Strategic Responses. D.P. Millar Exposing the Errors: An Examination of the Nature of Organizational Crises. R.L. Heath Part I:Crisis Preparation: Planning for the Inevitable.D.W. Stacks Crisis Management: Toward a Multidimensional Model of Public Relations. T.L. Holder Constructing Response During Uncertainty: Organizing for Crisis. C. Bechler Reframing the Organizational Exigency: Taking a New Approach in Crisis Research. B.A. Olaniran D.E. Williams Burkian Counternature and the Vigilant Response: An Anticipatory Model of Crisis Management and Technology. W.T. Coombs S.J. Holladay Reasoned Action in Crisis Communication: An Attribution Theory-Based Approach to Crisis Management. J.L. Borda S. Mackey-Kallis A Model for Crisis Management. M.D. Saunders Patterns of Conflict Preceding a Crisis: A Case Study Analysis. R.L. Heath Part II: Crisis Response: The Time to Speak.F.E. Millar D.B. Beck Metaphors of Crisis. R.L. Heath Telling a Story: A Narrative Approach to Communication During Crisis. M.R. Finch L.S. Welker Informed Organizational Improvisation: A Metaphor and Method for Understanding Anticipating and Performatively Constructing the Organization's Precrisis Environment. K.M. Hearit J.L. Courtright A Symbolic Approach to Crisis Management: Sears' Defense of Its Auto Repair Policies. S. Wilihnganz J.L. Hart G.B. Leichty Telling the Story of Organizational Change. J.E. Massey Managing Organizational Images: Crisis Response and Legitimacy Restoration. R.L. Heath Part III:After the Dance Is Over: Postcrisis Response.T.L. Sellnow R.R. Ulmer Ambiguity as an Inherent Factor in Organizational Crisis Communication. W.L. Benoit Image Restoration Discourse and Crisis Communication. S.S. Huxman Exigencies Explanations and Executions: Toward a Dynamic Theory of the Crisis Communication Genre. K. Leeper Downsizing or Reduction-in-Force: A Crisis Residual. F.J. Marra Excellent Crisis Communication: Beyond Crisis Plans. K.T. Theus Issue Management During Sudden Executive Departures: Sensemaking Enactment and Communication.
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