John Henderson

Retail and Digital Banking

Principles and Practice

• Broschiertes Buch

Produktbeschreibung

Support your work-based learning and professional development with this Chartered Banker Institute endorsed companion to the Institute's professional qualifications

Produktdetails

• Chartered Banker Series
• Verlag: Kogan Page Ltd
• Artikelnr. des Verlages: 8428
• Seitenzahl: 280
• Erscheinungstermin: 30. Oktober 2018
• Englisch
• Abmessung: 233mm x 154mm x 20mm
• Gewicht: 434g
• ISBN-13: 9780749482718
• ISBN-10: 0749482710
• Artikelnr.: 50428971

Autorenporträt

John Henderson has over 30 years' experience in the banking sector, having held a number of roles for the Bank of Scotland, Sainsbury's Bank, the Royal Bank of Scotland (RBS) and NatWest. He began his career working in retail branches but has also been Regional Training Manager, headed up the Treasury Department and other operational risk services, managed quality for an operational call centre business and also led branch design and distribution. His current role is with the RBS Group, where he manages the offshoring portfolio. The author is a Fellow of the Chartered Banker Institute.

Inhaltsangabe

Chapter
00: Introduction; Chapter
01: The birth and development of retail banking; Chapter
02: The growth of retail banking and its place in the economy; Chapter
03: Problems and opportunities caused by financial crises; Chapter
04: Preparing for external trends and influences to deliver high
quality income and cost
effective services; Chapter
05: Disruption in the market; Chapter
06: Distribution of retail banking services via a range of customer channels; Chapter
07: Multi
channel versus omni
channel; Chapter
08: The role of technology in the evolution of retail banking; Chapter
09: The impact of legislation and regulation on retail banking operations