Support your work-based learning and professional development with this Chartered Banker Institute endorsed companion to the Institute's professional qualifications
Support your work-based learning and professional development with this Chartered Banker Institute endorsed companion to the Institute's professional qualificationsHinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
John Henderson has over 30 years' experience in the banking sector, having held a number of roles for the Bank of Scotland, Sainsbury's Bank, the Royal Bank of Scotland (RBS) and NatWest. He began his career working in retail branches but has also been Regional Training Manager, headed up the Treasury Department and other operational risk services, managed quality for an operational call centre business and also led branch design and distribution. His current role is with the RBS Group, where he manages the offshoring portfolio. The author is a Fellow of the Chartered Banker Institute.
Inhaltsangabe
Chapter 00: Introduction; Chapter 01: The birth and development of retail banking; Chapter 02: The growth of retail banking and its place in the economy; Chapter 03: Problems and opportunities caused by financial crises; Chapter 04: Preparing for external trends and influences to deliver high quality income and cost effective services; Chapter 05: Disruption in the market; Chapter 06: Distribution of retail banking services via a range of customer channels; Chapter 07: Multi channel versus omni channel; Chapter 08: The role of technology in the evolution of retail banking; Chapter 09: The impact of legislation and regulation on retail banking operations
Chapter 00: Introduction; Chapter 01: The birth and development of retail banking; Chapter 02: The growth of retail banking and its place in the economy; Chapter 03: Problems and opportunities caused by financial crises; Chapter 04: Preparing for external trends and influences to deliver high quality income and cost effective services; Chapter 05: Disruption in the market; Chapter 06: Distribution of retail banking services via a range of customer channels; Chapter 07: Multi channel versus omni channel; Chapter 08: The role of technology in the evolution of retail banking; Chapter 09: The impact of legislation and regulation on retail banking operations
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