John Henderson

Retail and Digital Banking

Principles and Practice

• Broschiertes Buch

Produktbeschreibung

Support your work-based learning and professional development with this Chartered Banker Institute endorsed companion to the Institute's professional qualifications

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Produktdetails

• Chartered Banker Series
• Verlag: Kogan Page Ltd
• Artikelnr. des Verlages: 8428
• Seitenzahl: 280
• Erscheinungstermin: 30. Oktober 2018
• Englisch
• Abmessung: 233mm x 154mm x 20mm
• Gewicht: 434g
• ISBN-13: 9780749482718
• ISBN-10: 0749482710
• Artikelnr.: 50428971

Autorenporträt

John Henderson

Inhaltsangabe

Chapter
00: Introduction; Chapter
01: The birth and development of retail banking; Chapter
02: The growth of retail banking and its place in the economy; Chapter
03: Problems and opportunities caused by financial crises; Chapter
04: Preparing for external trends and influences to deliver high
quality income and cost
effective services; Chapter
05: Disruption in the market; Chapter
06: Distribution of retail banking services via a range of customer channels; Chapter
07: Multi
channel versus omni
channel; Chapter
08: The role of technology in the evolution of retail banking; Chapter
09: The impact of legislation and regulation on retail banking operations