First Published in 2004. Routledge is an imprint of Taylor & Francis, an informa company.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Gary Akehurst is Professor of Marketing at the University of Portsmouth. Previously he was Professor of Marketing Management and Head of the Business Research Centre at Southampton Business School and Senior Consultant with Touche Ross Management Consultants. He has published widely in the areas of marketing, retailing, and tourism planning and development. He is Editor of The Service Industries Journal. Nicholas Alexander is Senior Lecturer in Retailing in the School of Commerce and International Business Studies, Faculty of Business and Management, University of Ulster. He was previously Lecturer in Retail Management at the University of Surrey and Coca Cola Lecturer in Retailing at the University of Edinburgh. His primary research interest is the internationalisation of retailing. He is Associate Editor of The Service Industries Journal.
Inhaltsangabe
Introduction 1. The Status of Marketing in the UK Service Industries 2. Problems Confronting UK Retailing Organisations 3. An Empirical Overview of Marketing by Retailing Organisations 4. The Status Quo of the Marketing Organisation in UK Retailing: A Neglected Phenomenon 5. The Impact of New Technology on Services Marketing 6. Customer Service in Retailing 7. Retail Location at the Micro-Scale: Inventory and Prospect 8. The Retail Park: Customer Usage and Perceptions of a Retailing Innovation 9. Tenant Mix Tenant Placement and Shopper Behaviour in a Planned Shopping Centre 10. Elements of a Franchise: The Experiences of Established Firms 11. Retail Buying in the United Kingdom 12. A Comparison between Dutch and Gennan Retail Price Setting 13. Shopping Motives 14. Shopping Motives Constructionist Perspective Further Reading Notes on Contributors
Introduction 1. The Status of Marketing in the UK Service Industries 2. Problems Confronting UK Retailing Organisations 3. An Empirical Overview of Marketing by Retailing Organisations 4. The Status Quo of the Marketing Organisation in UK Retailing: A Neglected Phenomenon 5. The Impact of New Technology on Services Marketing 6. Customer Service in Retailing 7. Retail Location at the Micro-Scale: Inventory and Prospect 8. The Retail Park: Customer Usage and Perceptions of a Retailing Innovation 9. Tenant Mix Tenant Placement and Shopper Behaviour in a Planned Shopping Centre 10. Elements of a Franchise: The Experiences of Established Firms 11. Retail Buying in the United Kingdom 12. A Comparison between Dutch and Gennan Retail Price Setting 13. Shopping Motives 14. Shopping Motives Constructionist Perspective Further Reading Notes on Contributors
Es gelten unsere Allgemeinen Geschäftsbedingungen: www.buecher.de/agb
Impressum
www.buecher.de ist ein Internetauftritt der buecher.de internetstores GmbH
Geschäftsführung: Monica Sawhney | Roland Kölbl | Günter Hilger
Sitz der Gesellschaft: Batheyer Straße 115 - 117, 58099 Hagen
Postanschrift: Bürgermeister-Wegele-Str. 12, 86167 Augsburg
Amtsgericht Hagen HRB 13257
Steuernummer: 321/5800/1497
USt-IdNr: DE450055826