Return on Investment in Training and Performance Improvement Programs - Phillips, Patricia Pulliam; Phillips, Jack J.; Toes, Klaas
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The third edition of this bestselling book guides you through a proven, results-based approach to calculating the return on investment in training and performance improvement programs. The ROI Methodology described in the book has evolved into the most used evaluation system in the world.

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Produktbeschreibung
The third edition of this bestselling book guides you through a proven, results-based approach to calculating the return on investment in training and performance improvement programs. The ROI Methodology described in the book has evolved into the most used evaluation system in the world.
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Autorenporträt
Patricia Phillips, PhD, is the CEO of the ROI Institute Inc., the leading source of ROI competency building, implementation support, networking, and research. Patti helps organizations implement the ROI Methodology in more than seventy countries around the world. Since 1997, Patti has been a driving force in the global adoption of the ROI Methodology and the use of measurement and evaluation to drive organization change. Her work spans the private sector, public sector, nonprofits, and nongovernmental organizations. Dr. Jack J. Phillips is chairman of the ROI Institute Inc. and a world-renowned expert on accountability, measurement, and evaluation. Jack provides consulting services for Fortune 500 companies and major global organizations. The author or editor of more than one hundred books, he conducts workshops and presents at conferences throughout the world.