Return On Process (ROP) - West, Michael
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Many organizations spend hundreds of thousands or millions of dollars on process improvement but never realize business performance results. Executives and organizational leaders pursue only those improvement initiatives that can yield measurable performance gains. This book defines how to achieve real business performance results from process improvement, thus filling a major information void in the economy. It explains how to set performance and process improvement goals, shows how to measure process improvement results, and details how to lead a performance culture. It also presents metrics…mehr

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Produktbeschreibung
Many organizations spend hundreds of thousands or millions of dollars on process improvement but never realize business performance results. Executives and organizational leaders pursue only those improvement initiatives that can yield measurable performance gains. This book defines how to achieve real business performance results from process improvement, thus filling a major information void in the economy. It explains how to set performance and process improvement goals, shows how to measure process improvement results, and details how to lead a performance culture. It also presents metrics for business performance and defines the relationship between performance and process.
Autorenporträt
Michael West is a lifelong practitioner and student of process improvement. He is the co-founder of Natural Systems Process Improvement (Natural SPI), a consultancy specializing in designing, developing, and deploying process systems that enable performance improvement gains. Mr. West's process insights and innovations have helped many organizations in various sectors of the economy achieve real process and performance improvement. His process consulting clients include ATK, Autodesk, AVL, BAE, BB&T, Crane Aerospace, DCS, Deloitte, Sandia National Labs, and the US Navy. Mr. West frequently presents and speaks at industry conferences and is the author of Real Process Improvement Using the CMMI (CRC Press, Boca Raton, Florida, 2004).