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Research Paper (postgraduate) from the year 2012 in the subject Computer Science - General, Unisel - Universiti Selangor, Malaysia (Faculty of Computer Science and Information Technology), language: English, abstract: Software Quality Planning is one of the primary processes in Project Quality Management among Quality Assurance and Quality Control. It is an essential practice to deliver a defect free or non-critical bug application that meets client's expectation. The purpose of this research was to find out quality planning failure factors in IT projects. Another aim was to determine, a proper quality planning standard framework that should be implemented in Information Technology (IT) projects. This study examined the earlier researches in quality management and project management areas to identify the failure reasons and critical quality planning dimensions that should be followed in IT projects. Research discovered that there were total 21 vital dimensions plus an additional dimension was introduced in this study. As a conclusion, it is important to have all this elements as a standard in each IT projects to overcome or reduce the number of failures.
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