Riding the Tiger - Mooser, Will
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  • Broschiertes Buch

Learn communication techniques and strategies by going in "the room," first hand, with true stories of the mediation process. These twelve stories are a profile of the work that I did in the California Superior Court, Small Claims Division. Each case demonstrates different challenges and the techniques that I used to foster resolution. The last chapter called the Tool Box summarizes basic tools for communication in mediation and the strategies for success.

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Produktbeschreibung
Learn communication techniques and strategies by going in "the room," first hand, with true stories of the mediation process. These twelve stories are a profile of the work that I did in the California Superior Court, Small Claims Division. Each case demonstrates different challenges and the techniques that I used to foster resolution. The last chapter called the Tool Box summarizes basic tools for communication in mediation and the strategies for success.