A Druid looks at quality control for product and service industries, amplifying from his earlier book Right first time . Some highlights: Quality is a religion, with the same trappings and pitfalls as other religions; humanity can be distorted, but not abolished, by managerial decree and organizatio
A Druid looks at quality control for product and service industries, amplifying from his earlier book Right first time . Some highlights: Quality is a religion, with the same trappings and pitfalls as other religions; humanity can be distorted, but not abolished, by managerial decree and organizatio
1 The Long-Neglected Tools of Quality Viewpoints The four peaks of Harrison and Handy What about you? Quality the new religion The Idiot's Tale: 1 Summary 2 Deming's First Point Giving away the vision Change Second-rate or excellence? The Idiot's Tale: 2 Concepts of folly and futility: the bottle-to bottle hook up Summary 3 Deming's Second Point The 'old' philosophy The 'new' philosophy The Idiot's Tale: 3 Summary 4 Deming's Third Point You know what canz meanz? The manufacture of tinplate cans The problem The solution Concepts of folly and futility: the poisoned river The Idiot's Tale: 4 Summary 5 Deming's Fourth Point Relationship styles More about customer/supplier relationships Purchasing criteria The Idiot's Tale: 5 Summary 6 Deming's Fifth Point The black art The Idiot's Tale: 6 Summary 7 Deming's Sixth and Thirteenth Points People things and systems - the three props of industry Applying Deming's sixth and thirteenth points The Idiot's Tale: 7 Summary 8 Deming's Seventh Tenth and Eleventh Points Supervision The slogan slingers The holy cow The Idiot's Tale: 8 Summary 9 Deming's Eighth Ninth Twelfth and Fourteenth Points Fear The Joshua effect The Idiot's Tale: 9 Summary 10 Who Needs Religion? The invisible ones Getting some help - going out for it Getting some help - bringing it in Traps and snares Dale's pitfalls Power and its three prongs - the double trident The 'Message' The Idiot's Tale: 10 Summary Select Bibliography Index
1 The Long-Neglected Tools of Quality Viewpoints The four peaks of Harrison and Handy What about you? Quality the new religion The Idiot's Tale: 1 Summary 2 Deming's First Point Giving away the vision Change Second-rate or excellence? The Idiot's Tale: 2 Concepts of folly and futility: the bottle-to bottle hook up Summary 3 Deming's Second Point The 'old' philosophy The 'new' philosophy The Idiot's Tale: 3 Summary 4 Deming's Third Point You know what canz meanz? The manufacture of tinplate cans The problem The solution Concepts of folly and futility: the poisoned river The Idiot's Tale: 4 Summary 5 Deming's Fourth Point Relationship styles More about customer/supplier relationships Purchasing criteria The Idiot's Tale: 5 Summary 6 Deming's Fifth Point The black art The Idiot's Tale: 6 Summary 7 Deming's Sixth and Thirteenth Points People things and systems - the three props of industry Applying Deming's sixth and thirteenth points The Idiot's Tale: 7 Summary 8 Deming's Seventh Tenth and Eleventh Points Supervision The slogan slingers The holy cow The Idiot's Tale: 8 Summary 9 Deming's Eighth Ninth Twelfth and Fourteenth Points Fear The Joshua effect The Idiot's Tale: 9 Summary 10 Who Needs Religion? The invisible ones Getting some help - going out for it Getting some help - bringing it in Traps and snares Dale's pitfalls Power and its three prongs - the double trident The 'Message' The Idiot's Tale: 10 Summary Select Bibliography Index
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