Risk and Crisis Communication

Navigating the Tensions between Organizations and the Public
Herausgeber: Littlefield, Robert; Sellnow, Timothy L.

• Gebundenes Buch

Produktbeschreibung

This book applies relational dialects to risk and crisis communication in order to explain how agencies and organizations navigate tensions with stakeholders and the public during high-stress situations. Littlefield and Sellnow's novel use of this interpersonal theory, which conceptually describes how couples negotiate tensions as they maintain their relationship, is exemplified through seven case studies that each focus on one common tension.

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Produktdetails

• Verlag: Globe Pequot Publishing Group Inc/Bloomsbury
• Seitenzahl: 160
• Erscheinungstermin: 5. November 2015
• Englisch
• Abmessung: 235mm x 157mm x 13mm
• Gewicht: 392g
• ISBN-13: 9781498517898
• ISBN-10: 1498517897
• Artikelnr.: 43482113

Autorenporträt

Robert S. Littlefield is professor in the Department of Communication at North Dakota State University. Timothy L. Sellnow is professor in the Nicholson School of Communication at the University of Central Florida.

Inhaltsangabe

Chapter 1 Adding the Focus on Culture as a Best Practice Robert S.
Littlefield Chapter 2 Tension of Timeliness: How Timing Proved Costly for
Peanut Corporation of America Shalindra Rathnasinghe & Robert S.
Littlefield Chapter 3 Tension of Openness: An Examination of Menu Foods
Organizational Disclosure During the 2007 Pet-Food Recall Laura C. Farrell
Chapter 4 Tension of Certainty: The Mistakes of the E coli Outbreak in
Europe Nigel D. Haarstad & Robert S. Littlefield Chapter 5 The Tension of
Organizational Interest: China's 2008 Melamine Milk Crisis Tara B. Freed &
Robert S. Littlefield Chapter 6 Tension of Taking Responsibility: The
Failings of Del Bueno in the Queso Fresco Crisis Jessica Rick & Robert S.
Littlefield Chapter 7 The Tension of Controlling the Narrative: Construing
and Mis-construing Risk Messages Elizabeth L. Petrun Chapter 8 The Tension
of Emotional Connection: Health Literacy and the 2010 Salmonella Egg Recall
Holly A. Roberts and Shari R. Veil Chapter 9 Reflecting on the Dialectal
Tensions in Crisis Communication: Lessons Learned and Future Opportunities
Timothy L. Sellnow