This book applies relational dialects to risk and crisis communication in order to explain how agencies and organizations navigate tensions with stakeholders and the public during high-stress situations. Littlefield and Sellnow's novel use of this interpersonal theory, which conceptually describes how couples negotiate tensions as they maintain their relationship, is exemplified through seven case studies that each focus on one common tension.
This book applies relational dialects to risk and crisis communication in order to explain how agencies and organizations navigate tensions with stakeholders and the public during high-stress situations. Littlefield and Sellnow's novel use of this interpersonal theory, which conceptually describes how couples negotiate tensions as they maintain their relationship, is exemplified through seven case studies that each focus on one common tension.
Edited by Robert Littlefield and Timothy L. Sellnow - Contributions by Laura C. Farrell; Tara B. Freed; Nigel Haarstad; Robert S. Littlefield; Elizabeth L. Petrun; Shalindra Rathnasinghe; Jessica Rick; Holly A. Roberts; Timothy L. Sellnow and Shari R. Vei
Inhaltsangabe
Chapter 1 Adding the Focus on Culture as a Best Practice Robert S. Littlefield Chapter 2 Tension of Timeliness: How Timing Proved Costly for Peanut Corporation of America Shalindra Rathnasinghe & Robert S. Littlefield Chapter 3 Tension of Openness: An Examination of Menu Foods Organizational Disclosure During the 2007 Pet-Food Recall Laura C. Farrell Chapter 4 Tension of Certainty: The Mistakes of the E coli Outbreak in Europe Nigel D. Haarstad & Robert S. Littlefield Chapter 5 The Tension of Organizational Interest: China's 2008 Melamine Milk Crisis Tara B. Freed & Robert S. Littlefield Chapter 6 Tension of Taking Responsibility: The Failings of Del Bueno in the Queso Fresco Crisis Jessica Rick & Robert S. Littlefield Chapter 7 The Tension of Controlling the Narrative: Construing and Mis-construing Risk Messages Elizabeth L. Petrun Chapter 8 The Tension of Emotional Connection: Health Literacy and the 2010 Salmonella Egg Recall Holly A. Roberts and Shari R. Veil Chapter 9 Reflecting on the Dialectal Tensions in Crisis Communication: Lessons Learned and Future Opportunities Timothy L. Sellnow
Chapter 1 Adding the Focus on Culture as a Best Practice Robert S. Littlefield Chapter 2 Tension of Timeliness: How Timing Proved Costly for Peanut Corporation of America Shalindra Rathnasinghe & Robert S. Littlefield Chapter 3 Tension of Openness: An Examination of Menu Foods Organizational Disclosure During the 2007 Pet-Food Recall Laura C. Farrell Chapter 4 Tension of Certainty: The Mistakes of the E coli Outbreak in Europe Nigel D. Haarstad & Robert S. Littlefield Chapter 5 The Tension of Organizational Interest: China's 2008 Melamine Milk Crisis Tara B. Freed & Robert S. Littlefield Chapter 6 Tension of Taking Responsibility: The Failings of Del Bueno in the Queso Fresco Crisis Jessica Rick & Robert S. Littlefield Chapter 7 The Tension of Controlling the Narrative: Construing and Mis-construing Risk Messages Elizabeth L. Petrun Chapter 8 The Tension of Emotional Connection: Health Literacy and the 2010 Salmonella Egg Recall Holly A. Roberts and Shari R. Veil Chapter 9 Reflecting on the Dialectal Tensions in Crisis Communication: Lessons Learned and Future Opportunities Timothy L. Sellnow
Es gelten unsere Allgemeinen Geschäftsbedingungen: www.buecher.de/agb
Impressum
www.buecher.de ist ein Shop der buecher.de GmbH & Co. KG Bürgermeister-Wegele-Str. 12, 86167 Augsburg Amtsgericht Augsburg HRA 13309
