Risk and Crisis Communication
Navigating the Tensions between Organizations and the Public
Herausgeber: Littlefield, Robert; Sellnow, Timothy L.
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This book applies relational dialects to risk and crisis communication to show how organizations handle stress and tensions with stakeholders and the public. Its novel use of interpersonal theory, which describes how couples face tensions as they maintain their relationship, is exemplified through seven case studies that focus on a common tension.
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