Matthew A. Barsalou

Root Cause Analysis

A Step-By-Step Guide to Using the Right Tool at the Right Time

• Broschiertes Buch

Produktbeschreibung

This book covers root cause analysis (RCA), with an emphasis on using quality tools to empirically investigate issues. It starts with the theoretical background and then provides step-by-step instructions for performing RCA using various quality tools. The book explains how to use plan-do-check-act (PDCA) together with the scientific method and quality tools when investigating quality failures. The tools and concepts presented are appropriate for both the manufacturing industry and service industry.

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Produktdetails

• Verlag: Apple Academic Press Inc.
• Seitenzahl: 154
• Erscheinungstermin: 3. Dezember 2014
• Englisch
• Abmessung: 233mm x 151mm x 12mm
• Gewicht: 244g
• ISBN-13: 9781482258790
• ISBN-10: 148225879X
• Artikelnr.: 40728879

Autorenporträt

Matthew Barsalou is employed by BorgWarner Turbo Systems Engineering GmbH, where he provides engineering teams with support and training in quality-related tools and methods, including root cause analysis. He has a master of liberal studies from Fort Hays State University and a master of science in business administration and engineering from Wilhelm Büchner Hochschule. His past positions include quality/laboratory technician, quality engineer, and quality manager. Matthew Barsalou's certifications include TÜV quality management representative, quality manager, quality auditor, and ISO/TS (International Organization for Standardization/Technical Specification) 16949 quality auditor as well as American Society for Quality certifications as quality technician, quality engineer, and Six Sigma Black Belt. He is the American Society for Quality's Statistics Division Newsletter editor and a frequent contributor to Quality Digest, the Minitab Blog, and has published in German, American, and British quality journals.

Inhaltsangabe

Introduction to Root Cause Analysis. The Scientific Method and Root Cause
Analysis. The Classic Seven Quality Tools for Root Cause Analysis. The
Seven Management Tools. Other Tools for Root Cause Analysis. Exploratory
Data Analysis and Root Cause Analysis. Customer Complaint-Related Root
Cause Analysis. Example of a Root Cause Analysis. Root Cause Analysis Quick
Reference. Introduction to Root Cause Analysis. The Science of Root Cause
Analysis. The Classic Seven Quality Tools. The Seven Management Tools.
Other Quality Tools for Root Cause Analysis. Exploratory Data Analysis.
Customer Quality Issues.