Routledge Handbook on Information Technology in Government

Herausgeber: Ahn, Michael J.; Chen, Yu-Che

• Broschiertes Buch

Produktbeschreibung

The explosive growth in information technology has ushered in unparalleled new opportunities for advancing public service. Featuring 24 chapters from foremost experts in the field of digital government, this Handbook provides an authoritative survey of key emerging technologies, their current state of development and use in government, and insightful discussions on how they are reshaping and influencing the future of public administration. This Handbook explores: Key emerging technologies (i.e., big data, social media, Internet of Things (IOT), GIS, smart phones & mobile technologies) and their impacts on public administration The impacts of the new technologies on the relationships between citizens and their governments with the focus on collaborative governance Key theories of IT innovations in government on the interplay between technological innovations and public administration The relationship between technology and democratic accountability and the various ways of harnessing the new technologies to advance public value Key strategies and conditions for fostering success in leveraging technological innovations for public service This Handbook will prove to be an invaluable guide and resource for students, scholars and practitioners interested in this growing field of technological innovations in government.

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Produktdetails

• Verlag: Routledge
• Seitenzahl: 416
• Erscheinungstermin: 10. Dezember 2019
• Englisch
• Abmessung: 254mm x 178mm x 22mm
• Gewicht: 779g
• ISBN-13: 9780367873653
• ISBN-10: 0367873656
• Artikelnr.: 58482460

Autorenporträt

Yu-Che Chen is the director of the Global Digital Governance Lab and associate professor of digital governance in the School of Public Administration at University of Nebraska at Omaha. His current research interests are collaborative digital governance, big data analytics, cyberinfrastructure, smart city, and digital government performance. Michael J. Ahn is an assistant professor of public policy and public affairs in UMass Boston's McCormack Graduate School of Policy and Global Studies. His research interests include: digital government, technological innovations in government, public policy communication, and public affairs education. Michael's current research projects on digital government focus on topics such as civic technology, smart city, technology-enabled government call centers, social media use in government, and the effectiveness of IT training in public administration programs.

Inhaltsangabe

Introduction
Chapter 1: The Promises and Opportunities of Information Technology in
Government
Section I: Theories of Information Technology (IT) Innovations in
Government
Chapter 2: Transforming Government Services over Time: Meanings, Impacts,
and Implications for Citizen - Government Relationships
Chapter 3: Information Policies: Value-oriented, Instrumental and
Managerial Choices for Governing an Information Society
Chapter 4: An Integrative Framework for Effective Use of Information and
Communication Technologies (ICTs) for Collaborative Public Service Networks
Chapter 5: Using System Dynamics for the Analysis of Complex Social
Problems and Public Policy Alternatives: Fundamentals and Recommendations
Section II: Emerging Technologies and Their Applications for Government
Chapter 6: Big data and local performance management: the Experience of
Kansas City, Missouri
Chapter 7: Mobile Location Based Service (LBS) Apps for Public Sector:
Prospects and Challenges
Chapter 8: Internet of Things for Public Service: Innovative Practice in
China
Chapter 9: Big Data Analysis on Public Opinion: A Case Study on the Policy
Formation of Free Economic Pilot Zones in Taiwan
Section III: Technology-enabled Cross-boundary Collaboration and Governance
Chapter 10: Citizen Trust in Government as a Two-way Process: The Role of
Government Performance, E-Government and Citizen Attributes
Chapter 11: Social Media Communication Modes in Government
Chapter 12: Resident-Government Engagement via New Technologies
Chapter 13: Civic Hacking: Citizens Creating New Digital Government
Interfaces
Section IV: Advancement of Democratic Accountability and Public Values
Chapter 14: Catching On and Catching Up: Developments and Challenges in
E-Participation in Major U.S. Cities