SCRATCH YOUR BUTS is a bite-sized approach to saying what you mean and meaning what you say. Words have an incredible impact on relationships, either in a positive way or negative way. How many times have you heard "his words still ring in my ears" or "I can't believe you said that". Words are like weapons and as such, need to be treated with respect. Some are so powerful, they are best left unused! Here are the seven words we believe need to be retired!
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